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My Enhanced Payroll is not showing activated. I noticed there is a different License number on it than on my QuickBooks Desktop Pro 2018. Could that be my problem?

 
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QuickBooks Team

My Enhanced Payroll is not showing activated. I noticed there is a different License number on it than on my QuickBooks Desktop Pro 2018. Could that be my problem?

Hi there, @ld-janik

 

I'm glad to see you here in the Community. Let me share with you some insight about activating your Payroll Enhanced. The Payroll Enhanced and QuickBooks Desktop Pro have there own individual license number.

 

In order to have an active payroll subscription, you need to make sure that the payment method associated with your account is the correct one. However, if the billing subscription information is correct and still showing not activated, follow the steps in this article to help you resolve the issue: Update or renew your subscription

 

If the same thing happens, you may need to contact our Payroll Support Team as they have the tools to pull up your account in a secure environment and re-instate the status of your payroll subscription to activate it. Here's how:  

 

  1. Log in to QuickBooks.
  2. Go to the Help menu and select QuickBooks Help.
  3. Click Contact Us.

 Please update me on how it goes. I'm here if you need further assistance with your QuickBooks. Have a great day!

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