Hi there, @edsnipes. Did you see any error messages when updating the bank info, or receive an email explaining why the account was placed on hold? That'll help us get you the right solution.
In the meantime, double-check the routing number (9 digits) and account number match exactly what your bank gave you. Even one digit off will cause issues. If you have any contractor payments or tax payments that haven't gone through yet, the system won't fully activate the new account until those clear.
If the hold was triggered by a returned payment (NSF or closed account), you may need to settle that amount before the hold can be lifted. For details see: Resolve a non-sufficient funds (NSF) hold on your payroll service.
Once you've checked those things and everything's cleared up, the system automatically lifts the hold within a business day, and you'll be able to process payments again.
If you're still seeing an error message when trying to update the bank or if the hold persists after verifying everything above, contact our payroll support immediately.
Let us know how it goes or if you have any other questions.
