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Level 1

My payroll isn’t working

1 Comment 1
Kristine Mae

My payroll isn’t working

Some users also alerted us with this issue, Sanroholdings. This is already reported to our engineers.


While we're working for a fix, I'd suggest reaching out to our payroll support. We're taking notes of our customers who are affected by the issue. Here's how:

  1. Click Help inside QuickBooks Online.
  2. Select Contact Us.
  3. Enter "Unable to run payroll" in the description field, then click Let's talk.
  4. Select either Start messaging or Get a callback

Once it's fixed, you can create paychecks already. 


If there's anything else that you need, you can always get back to us. We're here to help you. 

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