My payroll will not update so I can do payroll

Let's make sure that the update is successful so you can pay your employees, thintz67.

Can you also tell us what happens every time you download a payroll update? Let's follow a couple of steps that can resolve errors when updating tax tables.

Start by making sure that your QuickBooks is on the latest maintenance release. It's one way of making sure that any payroll updates are successful and applied in your company file. Follow the steps here on how to do it: Update QuickBooks Desktop to the latest release.

Once done, you also need to make sure that Internet Explorer is set as the default browser. Open this article for more details: Set Internet Explorer to be your default browser.

Then, download the payroll update again to check if that's successful. Let me also share a couple more articles in case one of these is the error that you're getting:

• Troubleshoot Payroll Service Server Error or Payroll Connection Error
• PS033 error QuickBooks can't read your payroll setup files
• How to fix payroll errors “The file you specified cannot be opened” and “The file exists”
• 12000 series of connectivity error codes
• Error UEXP We are having difficulty verifying your account status
• Fix PSXXX errors
• Fix error when updating Desktop or Payroll

Please keep me posted how it goes by adding a reply. The QuickBooks Team is always here to make sure we get everything good to go. 

Please call me (***) ***-**** as I need someone to walk me through this update!!

I need live support!  please call (***) ***-****

Did you get this resolved?? I am having the same problem.

Hey there, cbp515. 

Thanks for dropping by the Community, if you've followed the steps provided by my colleague above and still are experiencing issues, I would highly recommend reaching out to our support team for assistance, to reach them, follow these steps:

Open your QuickBooks Desktop to connect with us.

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Enter your concern, then select Continue.
5. Choose a way to connect with us:
   • Start messaging with a support expert.
   • Get a callback from an expert (availability may be limited).

Chat with us online

Select your product and fill out the form to chat with an expert.

• Do It Yourself
• Assisted

If you have any other questions, in the meantime, feel free to post here night or day. Thank you for your time and have a nice Monday evening.