My project hours are not importing to payroll. Why is this happening?
I input my employee hours into my projects. When it is time to run payroll, my hours import into my weekly payroll. If I run a Time Activities by Employee Detail report, the hours show up for the week, but when I go to payroll, only some import. Most of the time it works, but this is the third time it hasn't. Any tips?
Currently, we have an open case about the payroll hours not calculating in projects. Rest assured, our engineers are doing everything possible to get this feature up and working again as soon as possible.
In the meantime, you can add the project hours manually when running payroll.
I also suggest contacting our Payroll Support to get you added to the list of affected users. Here's to reach out:
Go to Help at the top.
Select Contact Us at the bottom.
Enter a brief desctription of your issue. Then, hit Let's talk.
Choose Get a call and type your info.
Click Confirm my call.
Once you're able to speak with one of our phone agents, provide the INV-50435 number for an easy call. This way, you'll receive updates via email as progress is made towards a solution.
In case you need help with other payroll tasks, click this link to go to our general payroll topics with articles.
I'm always here if you have other questions. Feel free to drop them in the reply section below. Take care and have a great rest of the week.