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pgershon-me-com
Level 2

MY QBO payroll account was hacked. How do I make a report?

One of my contractor's personal banking information was changed to a different bank and account. This not only affects current payments, but the hack says we have historically paid him at this other bank. I suspect this is an internal QBO fraud situation. But I do not know how to report.

1 Comment 1
Jessavell_A
QuickBooks Team

MY QBO payroll account was hacked. How do I make a report?

I recognize the importance of addressing this potential hacking situation promptly, Pgershon.

 

Please contact our QuickBooks Live Support Team so they can raise a ticket with our security team. They'll check if your account has been compromised or if there’s an internal error. Be sure to clearly explain the situation and provide all relevant details.

 

Here's how you can reach them:

 

  1. Click on the (?) Help icon in the top-right corner of your QuickBooks.
  2. Type "Contact support" in the Search bar
  3. Click the Contact Us button at the bottom.
  4. Choose your preferred method of connection: either Chat or Callback.

 

To find out their support hours, please refer to this article: Get help with QuickBooks products and services.

 

Please feel free to reach out if you have any other questions or need further assistance.

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