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elmajaguesurf
Level 1

My QuickBooks is unable to pay payroll taxes either electronically or with a paper check. 6 Intuit reps have tried to fix it without much success. Any ideas?

I believe it is a software bug, but Intuit reps refuse to accept this conclusion. In the meantime I have more than $4,000 in payroll taxes that are already late. I am thinking there is no choice but to quit paying QuickBooks to process payroll, and go with a third party like Paychex.
1 Comment 1
ShiellaGraceA
QuickBooks Team

My QuickBooks is unable to pay payroll taxes either electronically or with a paper check. 6 Intuit reps have tried to fix it without much success. Any ideas?

This isn't the kind of experience we want you to have, @elmajaguesurf.

 

I'd still recommend contacting our payroll support team so we can create a ticket for you. This way, we can verify your account and investigate further.

 

Please use this link to reach out: Contact the QuickBooks Online Customer Support team.

 

In the meantime, you can e-pay your taxes directly to your state website. I'm also adding this handy article about the commonly used articles to get started with Payroll.

 

Please know that we're always here to help you so don't hesitate to reach us anytime. Thanks for posting and have a lovely day.

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