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Level 1

My quickbooks want allow me to do pay roll

1 Comment 1
QuickBooks Team

My quickbooks want allow me to do pay roll

I'll help you get back to business, staci_wargo19.


Are you getting this error upon running a payroll "Error: Cannot find 'file///C:/Program%20Files%202019/#&PSI"? If so, we have an investigation about this issue. Our engineers are prioritizing and doing their best to rectify the issue. 


I recommend giving us a quick call so that we can directly add your contact information to our notification list. We'll be sending you updates via email once we get this sorted out and I'll also keep this thread on track. Here's how to connect with us:


  1. Open QuickBooks.
  2. Select Help from the top menu bar, then choose QuickBooks Desktop Help.
  3. At the bottom of the Contact Us window, kindly click Contact Us.
  4. From the pop-up window, give a brief description of your issue in the Tell us more about your question: section.
  5. Once done, hit the Search button.
  6.  Then, click the Start a Message button.

Please check out our support hours below to ensure that we address your concerns on time.

  • 6:00 AM-6:00 PM Monday-Friday
  • 6:00 AM-3:00 PM Saturday

If you encountered this error  "The file you specified cannot be opened” and “The file exists” when you pay your employee, you can refer to this article to be guided in resolving it: How to fix payroll errors.


Let me know how it goes, as I want to ensure that you successfully pay your employees. Stay safe and healthy.

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