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Level 3

MY TIME SOFTWARE APP suddenly not working

Hi all, the Intuit My Time app is suddenly longer working. I cannot add any time, or modify any existing time. Double-clicking on any of the buttons/icons (to add or modify) simply will not work at ALL. I am on the latest version of MacOS Mojave 10.14.6. Is anyone else having this issue or can you help me solve this? Thank you in advance.

I have tried creating new time documents altogether, saving to different locations, etc. but to no avail :(

Solved
Best answer 10-21-2019

Accepted Solutions
Level 8

Re: MY TIME SOFTWARE APP suddenly not working

The latest version with the fix should be 1.1f439.  I'm told they refreshed it again this morning - see if you can get that version. 

View solution in original post

20 Comments
QuickBooks Team

Re: MY TIME SOFTWARE APP suddenly not working

It's good to know that you're using an updated operating system, crissi.

 

We can perform some troubleshooting steps to help you use the My Time app again. Let's uninstall and reinstall it. This resolves any issue on the app. You can click on this link to download and reinstall it: Download My Time.

 

If the same thing happens, I'd suggest reaching out to our QuickBooks Support Team. They'll be able to further assist you to get rid of this behavior.

 

You can reply anytime if you need more help.

Level 8

Re: MY TIME SOFTWARE APP suddenly not working

What version of QuickBooks mac are you running? (it should be in the QuickBooks->About dialog)

Level 1

Re: MY TIME SOFTWARE APP suddenly not working

My Time quit working with my 2016 version of Quickbooks on 09.26.19. I got the notice to upgrade to 2020. I did that and it still will not work. 

 

I've talked to Quickbooks Help support on the phone. She does not know anything about My Time and keeps telling to contact the My Time company... I thought My Time was just an app embedded in Quicktime??? Can anyone help? I have over 200 hours of billable time I need to invoice.

Anonymous
Not applicable

Re: MY TIME SOFTWARE APP suddenly not working

Let me help, @ShayneG.

 

The app should work once you turn on the time tracking feature in your QuickBooks. Just go to QuickBooks, select Preferences and click Time Tracking.

 

However, since you're having this unusual issue with the third-party app, I'd recommend reaching out to our developers. They have the necessary tools to check this out for you. You can click this link to route you to their site: Intuit Developer.

 

You can also check this blog for additional information about the My Time App: My Time: A free app for time-tracking.

 

Let me know if you have other questions about working with QuickBooks Mac. I'm here to help however I can.

Level 8

Re: MY TIME SOFTWARE APP suddenly not working

To make it work on Catalina we had to update it. It looks like that update broke some things even though it wasn't supposed to. An engineer is working on it.

Level 2

Re: MY TIME SOFTWARE APP suddenly not working

Do you have an ETA for fixing this problem? how will we know it's fixed? how will we get the correction?

Thank you,

Meredith

QuickBooks Team

Re: MY TIME SOFTWARE APP suddenly not working

Hello Meredith4,

 

We don't have a specific time frame as to when this will be fixed. Rest assured that our engineers are working hard to get this resolved.

 

Let me direct you to our QuickBooks Customer Care support so you'll be added in the list of affected users. This way, you'll be notified whenever an update is available.

 

Here's how you can reach them:

  1. Go to https://help.quickbooks.intuit.com/en_US/contact.
  2. Click Search for something else. Then, type your question in the Ask us anything field.
  3. Click Search.
  4. Click Get Phone Number.

I've also added our page qblittlesquare website for additional resources for your future tasks. Just click the "Support Site" link.

 

Reach out to us anytime if you have other questions. We're always here for you.

Level 1

Re: MY TIME SOFTWARE APP suddenly not working

I am also unable to use MyTime. Looking forward to the fix!

Moderator

Re: MY TIME SOFTWARE APP suddenly not working

Hello @NicKnight,

 

I've seen that you've posted your concern on the other tread and I've already shared my response to your concern.

 

If you haven't checked it yet, you can do so by clicking on this link: https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/re-my-time-software-app/01/3...

 

It'll be always my pleasure to help if you have any other concerns. Please let me know in the comment section down below.

Level 8

Re: MY TIME SOFTWARE APP suddenly not working

A new MyTime version was released to fix this issue.

Level 1

Re: MY TIME SOFTWARE APP suddenly not working

I re-downloaded the latest version 1.1f438 which is the exact same version as my current version and it is still not working :(
I downloaded it from http://http-download.intuit.com/http.intuit/Downloads/Mac/MyTime/001/Intro/index.html

Is there somewhere else I should be looking?

 

Thank you kindly for your help,

Christine 

QuickBooks Team

Re: MY TIME SOFTWARE APP suddenly not working

Hi, @talyiana.

 

I appreciate your effort in processing troubleshooting steps to resolve this issue. Since you've already updated your QuickBooks Desktop Mac and the time software app, however, the issue persists, I recommend contacting our QuickBooks Desktop Support Team. 

 

 

They have additional tools to pull up your account in a secure environment and do a remote session to investigate this further. They can also open a new investigation about this issue, and once it has been open, you'll be receiving an email notification about the updates and progress. 

 

Here's how you can contact our technical support: 

  1. Select QuickBooks Desktop Help from the Help menu.
  2. You can also press F1 on your keyboard to bring up the same Help Panel
  3. In order to route you to the correct support expert, we need to know what type of question you have.
  4. Click Continue.
  5. We’ll provide you a few options. You choose which one is best for you. 

Please know that you're always welcome to post again if you have any other concerns. The Community will always here to help you out. Have a good one. 

Level 8

Re: MY TIME SOFTWARE APP suddenly not working

The latest version with the fix should be 1.1f439.  I'm told they refreshed it again this morning - see if you can get that version. 

View solution in original post

Level 3

Re: MY TIME SOFTWARE APP suddenly not working

YAY!!! Thank you so much IntuitBrooks... just downloaded the latest version and all is working wonderfully well again :) :) :) Thank you again :)

Content Leader

Re: MY TIME SOFTWARE APP suddenly not working

Thanks for posting the follow-up, @crissi.

 

It's music to my ears to hear the app is working wonderfully well for you now. 

 

The Community has your back, so please don't hesitate to let us know if you should ever need anything. I hope you have a wonderful rest of the week. 

Level 3

Re: MY TIME SOFTWARE APP suddenly not working

Thanks so much @DavidSC :) I hope that you have a very wonderful rest of the week also :) 

Level 2

Re: MY TIME SOFTWARE APP suddenly not working

I was told the new version is 1.1f439 and it was updated today but the new version i just downloaded from the site is still 1.1f438. Where can i get the 439 version? A new copy of 438 still doesn't allow me to add a new project or edit anything in MyTime.

QuickBooks Team

Re: MY TIME SOFTWARE APP suddenly not working

Thanks for joining the discussion, @Meredith4.

 

Updating your QuickBooks and My Time app to the latest release should fix the time issues. Since this isn't your case, let's go ahead and try to uninstall and reinstall the app once more to see if the update will sync. 

 

If doing this doesn't make a difference, I'd recommend reaching out to our Customer Care Team. They'll be able to evaluate further this behavior and verify what's causing the issue.

 

Please keep me posted on how these procedures work for you. I'm here to lend a hand if there's anything else that you need. Take care!

Level 8

Re: MY TIME SOFTWARE APP suddenly not working

In MyTime choose MyTime->Check for Updates. Does that give you the new version?

Level 2

Re: MY TIME SOFTWARE APP suddenly not working

Yes. I got the new version and the first action worked to add a new time. I will keep you posted if I still have trouble. Thank you very much.
Meredith

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