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plumber3
Level 1

My W-2 e file submission for the state of Wisconsin is not functioning. The status has been "received by Intuit for over" 10days.

 
13 Comments 13
Tori B
QuickBooks Team

My W-2 e file submission for the state of Wisconsin is not functioning. The status has been "received by Intuit for over" 10days.

Hey there, @plumber3.

 

Welcome to Community. I'm happy to assist you with your W2.

 

I recommend calling into support as they have tools available to check the status. Once your W2 gets submitted through our e-file system, it awaits approval from the state. Once the state approves, Intuit gets notified. 

 

To contact support:

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Select Contact Us
  4. Give a brief description of your issue, then click Continue
  5. We'll provide you a few support options. Select which one is best for you. 

If you have further questions or concerns, please feel to reach back out. Take care, and have a great day!

plumber3
Level 1

My W-2 e file submission for the state of Wisconsin is not functioning. The status has been "received by Intuit for over" 10days.

I have spoken with support several times, and created a case. Intuit cancelled my first submission, and had me resend however  the same issue exists. The state of Wisconsin is not receiving it from Intuit.

plumber3
Level 1

My W-2 e file submission for the state of Wisconsin is not functioning. The status has been "received by Intuit for over" 10days.

I have contacted support several times, and created a case.. Intuit cancelled my first submission and had me resend another one.  The same problem exists.  The State of Wisconsin is not receiving the file from Intuit.

Michael K
Moderator

My W-2 e file submission for the state of Wisconsin is not functioning. The status has been "received by Intuit for over" 10days.

Hey there, @plumber3. Thanks for updating us.

 

Due to the nature of your concern, maintaining contact with our Support Team will be your best option. As my colleague @Tori B mentioned above, they have the tools necessary to see why the agency isn't receiving them.

 

Please reach out if there's anything else I can do to help, I'm determined to be your number one resource for QuickBooks Desktop.

MGEGARE12
Level 2

My W-2 e file submission for the state of Wisconsin is not functioning. The status has been "received by Intuit for over" 10days.

I AM ALSO HAVING ISSUES, THE BELOW IS AN EMAIL FROM QUICKBOOKS SUPPORT

Dear Intuit E-file & Pay Customer,

 

We have received your 2019 Wisconsin W2 transmission but are currently experiencing issues in transmitting your submission.  We are currently researching this issue directly with the state agency.  Once your WI-W2 filing has been processed by the agency, you will receive an acknowledgement with the updated filing status.

 

We apologize for the delays in processing this tax form.

 

Sincerely,

The QuickBooks E-file & Pay Team

 

This notification is being sent to inform you of a matter related to electronic payment and filing of taxes. This notification is not intended to supplement, modify, or extend any software license agreement for any product or service. Please note that if you have chosen not to receive marketing messages, that choice applies only to promotional materials. You will continue to receive any notifications that could affect your service.

MGEGARE12
Level 2

My W-2 e file submission for the state of Wisconsin is not functioning. The status has been "received by Intuit for over" 10days.

I am having the same issue. below is an email from Quickbooks support.  Help!

 

Dear Intuit E-file & Pay Customer,

 

We have received your 2019 Wisconsin W2 transmission but are currently experiencing issues in transmitting your submission.  We are currently researching this issue directly with the state agency.  Once your WI-W2 filing has been processed by the agency, you will receive an acknowledgement with the updated filing status.

 

We apologize for the delays in processing this tax form.

 

Sincerely,

The QuickBooks E-file & Pay Team

 

This notification is being sent to inform you of a matter related to electronic payment and filing of taxes. This notification is not intended to supplement, modify, or extend any software license agreement for any product or service. Please note that if you have chosen not to receive marketing messages, that choice applies only to promotional materials. You will continue to receive any notifications that could affect your service.

MGEGARE12
Level 2

My W-2 e file submission for the state of Wisconsin is not functioning. The status has been "received by Intuit for over" 10days.

hello, just wondering if you still have the same issue, if not please let me know how to resolve. thank you

JaneD
Moderator

My W-2 e file submission for the state of Wisconsin is not functioning. The status has been "received by Intuit for over" 10days.

Hi MGEGARE12,

 

To check the status of your submission, I'd recommend reaching out to our QuickBooks Payroll Support Team. They can pull up your account and will be able to provide further information about the filing status.

 

You can follow the steps above provided by my peer, , to contact our support team.

 

Let us know if you have any other concerns. We'll be here to keep helping.

plumber3
Level 1

My W-2 e file submission for the state of Wisconsin is not functioning. The status has been "received by Intuit for over" 10days.

There is a system error which I discovered on 1/2/2020 while submitting Wisconsin W-2.  Intuit is working on this.  I ended up filing my W-2's on MY TAX, as intuit could not resolve this for me when contacted them.( I called several times with the same issue.

plumber3
Level 1

My W-2 e file submission for the state of Wisconsin is not functioning. The status has been "received by Intuit for over" 10days.

I submitted this error on 1/2/2020.  After several calls  with customer support, I ended up filing my W-2's on MY TAX. After that I received an email that there was an issue with submission.  

MaryJoyD
QuickBooks Team

My W-2 e file submission for the state of Wisconsin is not functioning. The status has been "received by Intuit for over" 10days.

Thank you for letting us know your experience, @plumber3

 

If you're receiving emails about the error in submitting your 2019 Wisconsin W2 transmission, then you might be added to the list of affected users. 

 

You can always reach back to our QuickBooks Payroll Support Team to check for updates about this issue. You can follow the steps provided by my colleagues on how to reach them. 

 

Let me know if there's anything else that I can help with your account by leaving a comment below. 

i90sue
Level 1

My W-2 e file submission for the state of Wisconsin is not functioning. The status has been "received by Intuit for over" 10days.

I also have not had any luck getting my efile of W2s to Wisconsin with Quickbooks.  It was originally submitted on 1/14/20 and I also received the email about the errror. 

 

I spent several hours on the phone today with a couple of people from QB that could not offer any help or assurance that this will be resolved or that QB has taken ownership of the issue prior to the deadline at the end of this week. 

 

I truly do not want to try to manually enter my (22) W-2s on the MyTaxAccount site.  I fear that there will be significant errors in doing so.  I was instructed to continue waiting...

JessT
QuickBooks Team

My W-2 e file submission for the state of Wisconsin is not functioning. The status has been "received by Intuit for over" 10days.

Hi i90sue,

 

I can see that this issue has already impacted your business a lot. It's still best to touch base in touch with our Support team since they have the tool to see your filing history.

 

You may still consider the MyTaxAxcount site while we still have no news yet. You can have someone guide you with it.

 

Thank you for your understanding.

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