My weekly payroll ran as usual but the monthly payroll will not run.

Thank you for bringing this to our attention, Jennifer. Let’s troubleshoot why your monthly payroll didn’t run as expected, even though your regular payroll ran successfully.

To start, confirm the employee's assignment:

1. In the Payroll section, open the Employee List.
2. Check each employee’s profile and make sure you assign them to the Monthly payroll schedule.
   
   
   
    

   

    

   

   
   
    

   

3. If an employee is on the wrong schedule, update their settings to match the Monthly payroll group.

Next, check the payroll processing status for the missed month. Navigate to Payroll History and look for any failed or skipped entries related to the monthly payroll run. If you see an error or failed attempt, take note of the details provided, as they will indicate what triggered the issue. Refer to the visual reference below: 

Ensure you set your company file to the correct date. If the system date or payroll period is out of sync, payroll will not process as expected. Verify this by checking the payroll screen and confirming that the correct payroll period is selected.

Also, if you have automation set up for your monthly payroll, check the schedule settings. Go to the payroll settings and make sure the automation toggle for the monthly cycle is turned ON and set up.

If skipped, manually run the payroll by selecting Run Payroll and choosing the employees in the monthly group. Finish the payroll manually to ensure there are no issues with employee details or account setup.

We're here to help you along the way, let us know if you have questions.