my wife switched business accounts before payroll paid. I'm on a hold but the held checks are coming out of the new account

There are several factors why paychecks will be on hold, Daabin. I'll discuss them below and outline how you can handle this situation.
 

These are the reasons that could cause this matter to occur:
 

• The new account has insufficient funds and can't cover the overall expense needed for the pay period
• There's an issue with your bank
• QuickBooks is performing an additional security check with the newly registered account in your payroll
• There's a problem with the payroll process that needs further actions

If there's a problem with the payroll processes, you'll receive an email from the Payroll Admin listed on your payroll account. It contains a return code [RXX] and complete details about the root cause of the issue. Whenever you can't find the email in your inbox, it might be in your spam or junk folders.

The sent email will have one of the following messages:

• Important: Direct Deposit Payment Unsuccessful.  Urgent Issue with the Payroll Account for [Business Name]
• Intuit Payroll Services Action Required: Payment Request for Failed Payroll Debit
• Intuit Payroll Services Action Required: Partial Payment Received
• Important: Tax Payment Unsuccessful. Urgent Issue with the Payroll Account for [Business Name]

Once you receive the return code, follow the Step 2 section of this link to handle it and gather further insights on held payroll checks and their possible resolutions: Resolve a non-sufficient fund (NSF) hold on your payroll service.

However, if you're unable to locate the email or if the issue persists, I recommend contacting our Customer Support Team.  They have the tools to securely help you with your held account and provide further information about this situation.

I'm also attaching these resources that you can utilize for future use. These can help you fix unreceived paychecks, initiate direct deposit reversal, or manage payroll checks:
 

• Handle a direct deposit paycheck that was not received by an employee
• Reverse a direct deposit in QuickBooks Payroll
• Edit, delete, or void employee paychecks

Should you have more questions about automated payroll, funds on hold, or managing your registered banks in your payroll, click the Reply button. Your concerns matter to us, and we're always here to help.