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Level 1

Need to void Payroll Check

An employee neglected to update their address, so their paycheck was sent to an old address without forwarding with USPS.  I now need to void the check sent to the old address, and then create a new check to send to the new address.  I did click on the check in QB, and here is no "more" option to 'void' it.... but there is the option to delete.

 

Any help is greatly appreciated.

 

Thanks!

3 Comments
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QuickBooks Team

Need to void Payroll Check

It’s nice to have you in the Community, NCMountainguides.


I can help point out the reasons for when you can use the Delete and Void paycheck feature in QuickBooks Online. Then, ensure you’re able to reprocess the employee’s pay with the correct address.


If you delete a paycheck in QuickBooks Online, it will be removed from the paycheck list and in other payroll reports. However, if you opt to void it, the original check will still show up in the program. The system will just create an adjustment check to zero out its amount.


There are two instances which allow you to void a paycheck. It’s either you used direct deposit to process the payroll, or if it’s from a prior dates.


Since you’re not seeing the delete option, it’s possible you’ve used paper check as the payment method and it is a recently added one. Regardless, you should be able to get rid of it whichever way you want.


Here’s how to delete:

  1. Go to Workers from the left menu, then Employees.
  2. Pick the Employee’s name, and choose Paycheck List.
  3. Change the date range if necessary, then select the paycheck you want to delete.
  4. Click Delete.
  5. Mark the checkmark box to confirm deletion, then click Delete Paycheck.

Once done, go back to the Employee’s profile and update the address.


To do so:

  1. Go to Workers from the left menu, then Employees.
  2. Pick the Employee’s name, and choose Employee details.
  3. Under Profile, change the Home Address.
  4. Click Done.

Check out these articles for more information:

That’s it! You can now create a new paycheck with the correct address for the employee.


Don’t hesitate to let me know if you have questions. I’m here to help you out!

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Level 1

Need to void Payroll Check

How can I delete payroll checks that were double postings? This was from a prior period & no taxes have been paid yet. When I try to delete them I get an error message that says “Stopped. You have unapproved checks/payroll” I can’t figure this out and have no clue how to fix it.

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Moderator

Need to void Payroll Check

Hello Cbevers76,

 

Thank you for posting.

 

To get rid of this error, let's complete the payrolls you've saved for later. Here's how:

  1. Go to Employees.
  2. Click on Run Payroll.
  3. Select the period.
  4. Click on Preview payroll and Finish payroll.

Once done, go to Paycheck List and delete the duplicate payrolls. 

 

Let's us know if you have any questions. 

 

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