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Active Member

New employee doesn't show in payroll

I added a new employee, but I cannot pay him! He doesn't show up on pay employees no matter how I edit his profile. I am not a fan of scheduled payroll, nor does unscheduled payroll show him.

Solved
Best answer 12-10-2018

Accepted Solutions
QuickBooks Team

Hello sharimck1, I'm here to help. There are four reasons...

Hello sharimck1,

I'm here to help.

There are four reasons why an employee doesn't show in the payroll:

  • No Payroll Schedule
Since you're not using the Scheduled payroll, the employee should show even when you're using the Unscheduled payroll.
  • Employee is added as the company owner
To check if you have set up the employee as the owner, just open the employee's profile, go to Employment Info, then check what was chosen in the EMPLOYMENT TYPE option.
  • Release date was entered
On the Employment Info page, you can check if you have entered a Release date. 
  • Employee is inactive
Make sure that the Employee is inactive box is not checked.
Let me know how it goes. Thanks!
10 Comments
QuickBooks Team

Hello sharimck1, I'm here to help. There are four reasons...

Hello sharimck1,

I'm here to help.

There are four reasons why an employee doesn't show in the payroll:

  • No Payroll Schedule
Since you're not using the Scheduled payroll, the employee should show even when you're using the Unscheduled payroll.
  • Employee is added as the company owner
To check if you have set up the employee as the owner, just open the employee's profile, go to Employment Info, then check what was chosen in the EMPLOYMENT TYPE option.
  • Release date was entered
On the Employment Info page, you can check if you have entered a Release date. 
  • Employee is inactive
Make sure that the Employee is inactive box is not checked.
Let me know how it goes. Thanks!
Active Member

Thank you for the response! Had to remove his termination...

Thank you for the response! Had to remove his termination date...
QuickBooks Team

Hello sharimck1, Don't hesitate to reach out if you need...

Hello sharimck1,

Don't hesitate to reach out if you need something else. Happy holidays! :smile:
Not applicable

Thanks sharimck1, YOUR answer was the answer I needed.  S...

Thanks sharimck1, YOUR answer was the answer I needed.  Should probably be a standard QB answer.  Would also help to have another termination date spot for rehires.
Not applicable

i am having the same problem where do i even find the pla...

i am having the same problem where do i even find the place to remove termination date i cant even see this option
Experienced Member

Yes, QB should have a slot for previous termination date...

Yes, QB should have a slot for previous termination date for rehires!  I put it in the notes, but it would be easier to have another field.
Active Member

Re: Hello sharimck1, I'm here to help. There are four reasons...

I have the same problem, but all of your suggestions below are ok on my end. Do you have any other suggestions?

 

Thanks!

Moderator

Re: Hello sharimck1, I'm here to help. There are four reasons...

Hello everyone.

 

Thank you all for your quick responses. I'm here to help find the place to remove the termination date and locate all released employees in QuickBooks.

 

If you have inactive or released employees, you can easily locate it in the employee center. Here's how:

  1. Go to Employees menu and select Employee Center.
  2. Select the Employees tab on the left side panel and click the drop-down arrow for the Active Employees field.
  3. If you select All Employees, you will see an X mark for inactive employees, clicking this mark will make the employee active again.
  4. If you select Released Employees, you will see all the employees with release dates. From there, you can take note of these employees and edit their employee information to include them in the payroll schedule.

 

 

 

 

Here's how to delete the released or termination date of an employee:

  1. Go to the Employees tab in the Employee Center.
  2. Double-click the name of the employee.
  3. Select the Employment Info tab and delete the Release Date.
  4. Check the Termination tab and ensure to delete the Release Date.
  5. Click OK to save the information.

 

That should do it. For more information about the possible causes of why an employee doesn't appear on the scheduled payroll, you can check out this helpful link: Employee is missing from scheduled payroll.

 

As always, you can contact our Desktop Payroll Support if you need help in going through the steps. Here's how to get their contact information:

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose your QuickBooks Product.
  3. Select your QuickBooks Version.
  4. On the Contact Us page, click a topic.
  5. Click on the Get Phone Number button to see the support number.

I'm here anytime you need help or if you have other questions about your employee's payroll schedule. Have a good one.

Active Member

Re: Hello sharimck1, I'm here to help. There are four reasons...

None of these answers help me. Employment is set up as regular, payroll schedule is weekly and is brand new, doesn't have termination date and employee is active.

 

All new employees that I entered last week do not appear on payroll

QuickBooks Team

Re: Hello sharimck1, I'm here to help. There are four reasons...

Hi shepowpotts,

 

You can check to see if you're selecting the correct payroll schedules in the Pay Employees tab.

Make sure the schedule is highlighted in green. Then, click the Start Scheduled Payroll button.

 

You might also want to re-sort the payroll item list to see if your data lists are damaged.

 

Let us know if you still need help. We're here for you.