Hello there, @finance156. I'm here to ensure you're able to view the list of your existing employees in QuickBooks Online (QBO). With this, you can keep your account updated and manage them accordingly.
You're still able to access the Payroll menu even though you aren't subscribed for payroll. From there, you can add, manage, and view the complete list of your employees. With this, let's perform some troubleshooting steps to isolate this unusual behavior of the system.
There are times that the browser is full of frequently accessed pages, thus causing some unusual responses to the system. You can start by pulling up your QuickBooks Online (QBO) account using a private browser (incognito). Here's how:
- Press Ctrl + Shift + N (Google Chrome)
- Ctrl + Shift + P (Firefox)
- Control + Option + P (Safari)
Once signed in, go to the Payroll menu, then select the Employees tab. If you're able to see the list of your existing employees, return to your default browser and clear its cache. This will refresh the system and remove older data that causes viewing and performances issue. However, if this matter continues, I'd recommend using other supported browsers.
Also, I'm adding this article to further guide you in managing your employees and other business transactions using QBO: QuickBooks Help Articles. It also includes topics about data security, income, and expenses, to name a few. You can click the + More topics button to view other selections.
Let me know how it goes in the comments below. If you have other concerns about managing your employees in QBO, I'm just around to help. Take care always.
