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mturner1
Level 1

Not seeing preference options under payroll settings. What is wrong. QBO.

 
1 Comment 1
RaymondJayO
Moderator

Not seeing preference options under payroll settings. What is wrong. QBO.

I've got the steps you need to see the preference options under payroll settings, @mturner1

 

There are times that that browser is full of frequently accessed page resources. This may cause unusual behavior in the program. That's why you're unable to view the payroll preferences. 

 

First, I'd suggest logging into your QuickBooks Online (QBO) account via a private browser. It doesn't store data in the cache. Thus, it's a great way to isolate browser-related issues. Here are the keyboard shortcuts depending on the browser you're using: 

  • Safari: Command + Shift + N 
  • Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 
  • Google Chrome: CTRL + Shift + N

 

Once signed in, go back to the Payroll Settings menu. If you're able to see the Preferences page as seen in the screenshot below, switch back to your default browser. Then, clear its cache. This helps the browser to function efficiently. Otherwise, please use a different browser

PayrollPreferences.PNG

 

I recommend visiting this website: QuickBooks Online Payroll Hub. It provides you links on how to create paychecks, manage employees, set up direct deposit, pay taxes, and file forms. 

 

Additionally, I'd want to make sure this issue will be taken care of. When you click Payroll Settings, did you receive an error message? Also, I would appreciate if you can provide a screenshot. This way, I can share with you further steps to resolve it. You can click the Reply button below to add some details. 

 

Please know that I'm here anytime you have other concerns. Have a great rest of your weekend, @mturner1

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