Good luck. I've had investigations, cases, and numerous phone conversations for 3 years now. No one will fix it. They tell me they will fix it. Then they make a case to hang up the phone and close it later without actually fixing anything. I made a manual deduction for the school district tax so the paychecks and total taxes withheld are correct. I file the returns myself on the Ohio Business Gateway. This is the 3rd year I'm having to put the payroll in another software so the forms can be correct that go to the employee and state.
Case [removed], Inv-5485, Case 1592964455, PTO152335