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Unforeseen behaviors or errors are usually caused by the stored files in your browser. When you visit different sites, it keeps the files on your cache so you can easily load the pages next time.
You can provide your employees with some troubleshooting steps to isolate this. This way, we can check if this issue is caused by the browser's stored data.
You can provide these steps to get rid of this error:
However, if the issue persists, let them try another supported browser.
For more information about the QuickBooks Workforce, you can open this article: Access your paychecks and W-2s online.
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