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Hi there, mbventuresfl,
If you mean an employee did not receive his direct deposit (DD) paycheck, you'll want to request a trace.
To do so, I recommend contacting our QuickBooks Online Payroll Care Team. They can pull up your account in a secure environment and trace DD for you.
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Just a heads up, we have limited staffing and have reduced our support hours to 6 AM-6 PM PT Monday-Friday. We will resume normal hours as soon as possible due to due to COVID-19.
If that's not the case, feel free to read through this handy article for other troubleshooting steps: Resolve Direct Deposit Issues.
Let me know how this goes by clicking the Reply button or if there's anything else you need. I'm always glad to help.