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Level 1

online payroll download issues

I have 2 issues with online payroll.

 

1) Why do payroll checks processed through online payroll download into my QB desktop as non-payroll transactions?  These payroll checks are shown under Employee Center, Transactions, Permitted Non-Payroll Transactions.

 

2) When opening up the "Check" inside of the register to print, it only shows the employees name. Does not include the address.  I must select a different name and then select the correct name for the address to populate. 

3 Comments
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Moderator

online payroll download issues

Hello there, online_payroll_user.

 

Thank you for posting in the Community. I'm here to provide information about your payroll concern in QuickBooks Desktop.

 

I need to ask some questions to make sure I can answer them thoroughly. Can you confirm if you're trying to migrate payroll data from Online to the Desktop version? Any additional information you could provide would be a great help.

 

There are export limitations when exporting transaction data to QuickBooks Desktop. Paychecks turning to regular checks is one of it.

 

For more information about what happens to your payroll information, you can visit this article (scroll down to Payroll Information):

 

Export limitations - QuickBooks Online to QuickBooks Desktop.

 

To record prior data, you'll need to enter the year-to-date amounts with a Desktop with a payroll service.

 

I look forward to your response concerning your payroll data. You can post a comment below, and I'll be sure to get back to you.

Highlighted
Level 1

online payroll download issues

I am using Intuit Online payroll every two weeks and importing into Quickbook pro following Intuits instructions..  I am under the assumption since both programs come from Intuit that they would be compatible.

 

The 2 issues that I am having is..

 

1) When printing the payroll check, the address field does not populate.  The work around is to select a different name and then reselect the correct name.  This populates the address box in the check.

 

2) The payroll data imports into the NON-payroll section of the employee instead of the payroll section. 

 

Highlighted
Moderator

online payroll download issues

Hello @online_payroll_user,

 

I appreciate you for getting back to us. I'm here to assist you with the issues going on with the imported paychecks.

 

Let's run the Verify and Rebuild data to identify and fix data issues within the company file.

 

Here's how to verify data:

  1. Click the File tab at the top menu.
  2. Select Utilities.
  3. Click Verify Data.

To rebuild data:

  1. Click the File tab at the top menu.
  2. Select Utilities.
  3. Select Rebuild Data.

In case you need more information about the process, please check out this article:

 

Verify and Rebuild Data in QuickBooks Desktop.

 

For the second one, you can try importing the payroll data using IIF files. You can download the file from your IOP account and import them to the Desktop version.

 

Export or import IIF files

 

Please let me know if I can of any assistance concerning your IOP data. I'll be on a look out for your response.

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