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tyson.stull
Level 2

ONline Payroll Function won't work in Browser. Not History Not, Not Cache, Not Broswer, Tried 3 computers and Desktop app all do not work. I need actual support!

 
3 Comments 3
SarahannC
Moderator

ONline Payroll Function won't work in Browser. Not History Not, Not Cache, Not Broswer, Tried 3 computers and Desktop app all do not work. I need actual support!

I appreciate you for trying the other options, tyson.stull.

 

May I know if you're getting an error when trying to access the online payroll? If so, it would be best to provide them here. This way, I can check if this is something that our product engineers are currently working on.

 

To contact our specialist, you can follow these steps:

  1. Click the Help icon at the top right.
  2. Hit the Contact us button.
  3. Enter "Online Payroll Function won't work in Browser" inside the What can we help you with? box.
  4. Click the Let's Talk button.
  5. Select the Get a callback to talk to our specialist.

 

Visit again and leave me an update on how the call goes. I'm looking forward to help you more with this.

tyson.stull
Level 2

ONline Payroll Function won't work in Browser. Not History Not, Not Cache, Not Broswer, Tried 3 computers and Desktop app all do not work. I need actual support!

After navigating a horrible support maze and talking to 6 different people we found an error on the server that showed I had completed payroll setup on my end but the server did not have the same data. Phone support was able to reset the setup and now I am able to use it. It was never the browser. Is it actually ever the browser is that just what is said to see if people will keep asking questions?

BettyJaneB
QuickBooks Team

ONline Payroll Function won't work in Browser. Not History Not, Not Cache, Not Broswer, Tried 3 computers and Desktop app all do not work. I need actual support!

I hope you're doing well today, @tyson.stull.

 

I can see that you posted a similar question. My peer MaryLandT already provided some clarifications about this. Please view the response through this linkPayroll Function will not progress past the Setup page.

 

Please know that the Community is always here to help if you have any concerns with QuickBooks. Just visit us, and we'll make sure you're taken care of. Wishing you all the best!

 

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