cancel
Showing results for 
Search instead for 
Did you mean: 
kevinmaz
Level 3

Our Direct Deposits for all employees did not show up in anyone's bank account this morning. I can't connect with QuickBooks Support to find out why. Any suggestions?

I received acknowledgement when I submitted it before the deadline that the DD was being processed. I got an email receipt last night summarizing the total direct deposit amount that would be coming out of our bank account and the employees that were being paid.
Solved
Best answer April 30, 2021

Best Answers
DivinaMercy_N
Moderator

Our Direct Deposits for all employees did not show up in anyone's bank account this morning. I can't connect with QuickBooks Support to find out why. Any suggestions?

Hi there, @kevinmaz.

 

We were alerted to a third-party issue with direct deposit processing this morning that has delayed the deposit of employees' paychecks into their accounts. The issue has been resolved and your employees should expect to see the funds available in their bank account by end of the day today.

 

We know how critical each paycheck is to your team. This is, even more, the case in our current environment. 

 

Thank you for your patience as we focus to ensure your employees’ funds are available as soon as possible.

 

Don't hesitate to leave a reply below if you have further QuickBooks concerns. I'll be around to help. Keep safe. 

View solution in original post

1 Comment 1
DivinaMercy_N
Moderator

Our Direct Deposits for all employees did not show up in anyone's bank account this morning. I can't connect with QuickBooks Support to find out why. Any suggestions?

Hi there, @kevinmaz.

 

We were alerted to a third-party issue with direct deposit processing this morning that has delayed the deposit of employees' paychecks into their accounts. The issue has been resolved and your employees should expect to see the funds available in their bank account by end of the day today.

 

We know how critical each paycheck is to your team. This is, even more, the case in our current environment. 

 

Thank you for your patience as we focus to ensure your employees’ funds are available as soon as possible.

 

Don't hesitate to leave a reply below if you have further QuickBooks concerns. I'll be around to help. Keep safe. 

Need to get in touch?

Contact us