Hi there, dsilver.
Due to COVID-19, we have limited expert support staff and reduced our support hours that's the reason you encountered struggling to connect with our support.
For your other concern, I suggest logging in your QuickBooks account using a private browser. This way, you'll see if you get the same result. And, to verify if the issue is caused by a full cache. This might be also the reason to received unusual message when recording a tax payment.
Use these keyboard shortcuts based on the browser you're using.
- For Internet Explorer of Firefox, press Ctrl + Shift + P.
- For Chrome, press Ctrl + Shift + N.
- For Safari, hold down Command + Shift + N.
If it works in incognito, I recommend clearing the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. You can check this article to see the steps: How do I clear my browser cache and temporary Internet files?.
If the steps above didn't work, use another supported browser as alternatives.
Please check this article to see a piece of information about federal and state payroll wage bases and limits and how to update them: Payroll tax wage bases and limits.
Don't hesitate to post again if you have other questions related to QuickBooks. I'm always here to help.