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Level 3

PA Payroll Phone support

When did the ProAdvisor help line number change?  I've been a proadvisor for almost 20 years and the number has stayed the same.  Just now I got on the chat to try and straighten out a client's payroll account and was told I couldn't use chat for that.  They provided a phone number but to be sure I had to let them know I was a ProAdvisor - and of course they hadn't given me the correct information.  Did provide a PA number but it's not the one I've been using.  When did the number change?  Why weren't we notified?  I don't see it on the PA site.

5 Comments
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Level 2

PA Payroll Phone support

if you're seeking help with Payroll support, please check out this link: https://community.intuit.com/products/payroll-help-en-us

 

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Anonymous
Not applicable

PA Payroll Phone support

Hi, @dso0216.

 

Allow me to chime in the conversation and help route you to our ProAdvisor Support. 

 

Here's how to get their contact information:

 

  1. Go to https://community.intuit.com/quickbooks-accountant-us-en.
  2. Click the Contact us link on the right side panel.
  3. You can get the contact information on the Click here to see contact options below! hyperlink.

That should do it. If you need help with anything else, please don't hesitate to drop by in the Community again. I'll be here to help.

Highlighted
Level 3

PA Payroll Phone support

Neither of these links provide a phone number.  And neither link seems to be a ProAdvisor site.

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Level 2

PA Payroll Phone support

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@dso0216, you may try dial the highlighted phone support then request to be connected to ProAdvisor Support.

Highlighted
QuickBooks Team

PA Payroll Phone support

Hi there, dso0216.

 

Here's the other option on how to contact our ProAdvisor support: 

  1. Go to: https://community.intuit.com/quickbooks-accountant-us-en.
  2. On the Additional resources option, select Contact us
  3. Select an issue type from the menu below, you need only to select two options for the contact information to appear. 
  4. Click Get Phone Number at the bottom.

This will get you on the right track. You're always welcome to post here in QuickBooks Community if you have any other questions. Wishing you and your business continued success. 

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