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Pay stub stuck in "items to send" for payroll cloud services

I submitted weekly pay stub info through payroll cloud services, and one is still stuck there.  I have tried sending multiple times.  Using QuickBooks Desktop Premier Manufacturing and Wholesale 2018 version.  Downloaded all recent payroll updates.  Ran a data verify which found no errors.  Went into "Manage Payroll Cloud Services" to make sure employee was signed up, which he is although I'm not sure this matters.  I have been using this feature (send payroll info online for QuickBooks Workforce/View My Paychecks) since April and have never had this issue.  Nothing has changed with this employee, no changes to his file, I cannot see any reason for this pay stub to be stuck.  I am not using direct deposit feature through QuickBooks, just trying to upload pay stub data.  Any suggestions, or anyone else have this happen?

Solved
Best answer 09-05-2019

Accepted Solutions
Moderator

Re: Pay stub stuck in "items to send" for payroll cloud services

The pay stub itself may be damaged, MWSP.

 

To remove the pay stub from the item to send section, you'll have to delete and then recreate it.

 

Here's how to delete:

  1. Go to the Employees menu, and then select Employee Center.
  2. Select your employee.
  3. Go to the Transactions tab.
  4. Select Paychecks.
  5. Select the pay stub.
  6. Click Delete.

You can check this article on how to recreate it: How to Create Paychecks.

 

Please let me know if you have other concerns. I'll be glad to help.

2 Comments
Moderator

Re: Pay stub stuck in "items to send" for payroll cloud services

The pay stub itself may be damaged, MWSP.

 

To remove the pay stub from the item to send section, you'll have to delete and then recreate it.

 

Here's how to delete:

  1. Go to the Employees menu, and then select Employee Center.
  2. Select your employee.
  3. Go to the Transactions tab.
  4. Select Paychecks.
  5. Select the pay stub.
  6. Click Delete.

You can check this article on how to recreate it: How to Create Paychecks.

 

Please let me know if you have other concerns. I'll be glad to help.

Not applicable

Re: Pay stub stuck in "items to send" for payroll cloud services

Thank you, that seems to have taken care of the issue.  I initially thought the data verification would find it as corrupt if that were the issue, but that's not the case.  I appreciate your feedback.

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