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crsteward111
Level 1

pay stubs

I keep trying to view my pay stubs but its saying that "we are unable to show your payroll info." why is that

1 Comment 1
Charies_M
Moderator

pay stubs

Hello there, crsteward111.

 

Currently, we have an ongoing issue with viewing pay stubs in QuickBooks Online (QBO). Our engineers are closely working on getting this resolved.

 

For now, I recommend contacting our Support Specialists this time. One of them will be able to add you to the investigation number INV-27926. Once you're on the list of affected users, you'll be able to receive updates via Email regarding the status.

 

Here's how you can reach them:

 

Click the Help icon in the upper right of the screen.

  1. Select Contact US on the pop-up. 
  2. Enter what you're needing assistance with in the What can we help with? field and choose Let's talk
  3. Click Get a callback.
  4. Enter your contact information.
  5. Select Call me.​

Please keep in touch with me here for all of your QuickBooks question. The Community is always up to lend a hand.

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