Showing results for 
Search instead for 
Did you mean: 
Level 1

pay stubs

I keep trying to view my pay stubs but its saying that "we are unable to show your payroll info." why is that

1 Comment 1

pay stubs

Hello there, crsteward111.


Currently, we have an ongoing issue with viewing pay stubs in QuickBooks Online (QBO). Our engineers are closely working on getting this resolved.


For now, I recommend contacting our Support Specialists this time. One of them will be able to add you to the investigation number INV-27926. Once you're on the list of affected users, you'll be able to receive updates via Email regarding the status.


Here's how you can reach them:


Click the Help icon in the upper right of the screen.

  1. Select Contact US on the pop-up. 
  2. Enter what you're needing assistance with in the What can we help with? field and choose Let's talk
  3. Click Get a callback.
  4. Enter your contact information.
  5. Select Call me.​

Please keep in touch with me here for all of your QuickBooks question. The Community is always up to lend a hand.

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us