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Join nowDelete is no longer available on direct deposit paychecks, even more than a week before the deposit date. When trying to edit a check, for salaried employees full salary is inserted by the system (ran a check that was all sick pay, quickbooks added salary in addition to the sick pay, double paid.).
Salary cannot be changed back to zero, and the check cannot be deleted, an hour an half on the phone with customer support was told that this can't be fixed.
Thank you for reaching out to the QuickBooks Community, TaxCatSC. QuickBooks would add salary in addition to the sick pay if the option weren't selected to "Skip salary this time only." What the program does, is automatically recalculate your employee's total pay to keep everything accurate. It would be best to contact our Payroll Support team to resolve this matter. They have the tools to pull up your account and get the checks corrected in a secured environment. Here's how:
For additional information on how to enter sick pay or vacation pay hours for salaried employees or write separate checks for sick..., I recommend reviewing this article. Please let me know how the conversation goes. If there is anything else I can assist you with, simply drop a comment below. Take care and be safe.
I did create the paycheck with "Skip salary this time only."
When a minor change meant I edited the check, the full 2 weeks of salary was added in addition to the sick pay.
I have duplicated this on several checks, when a check has "Skip salary this time only." and is edited for any reason (incluidng to add a memo), the full period of salary is added to the check, cannot be removed - and to top it off the check cannot be deleted.
I've now spend 4 hours on phone and chat with support, the best they were able to do is delete a couple of checks (not the one that overpaid an employee by a few thousand dollars), one agent insisit that void is the same thing as delete (void changes bookkeeping, but still pays out the money), and I'm left with messed up books because the adjustment to void a check still exists while the check it was adjusting has been deleted, and no way to actually delete checks myself and a huge wariness of using direct deposit checks at all, because its impossible to risk making minor adjustments without have two weeks of salary added on without permission. Oh, and no acknowledgement that removing the option to delete a check oneself is probably a bug, and adding salary back in after selecting to skip it is also a problem.
It is not a correct recalculating for the program to add full pay period of salary to a check that already had 6 days of sick leave on (so a check covering 2 week period now has 3 weeks and a 1 day of combined pay). Which is exactly what happened and the only way to prevent this overpayment is relying on the bank to stop the charge.
Online payroll has a problem, realize this and work to fix it. I have demonstrated this problem to the 5th help line person with screen share.
Still outstanding issue, going on 6 hours with the support team.
I have been told that Quickbooks Online Payroll intentially removed the delete button from paychecks.
Users of Quickbooks Online Payroll will no longer be able to delete direct deposit paychecks, even days or weeks before the check is scheduled to be processed.
And at least two quickbooks online support team members don't know the different between delete & void, so getting suppor to delete an incorrect check for you is extremely hit or miss.
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