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MerryR
Level 1

Paycheck direct deposit rejected

One employees paycheck direct deposit was rejected and returned.  The employee bank account information worked 2 weeks ago.  The employee supposedly contacted the bank and got something resolved.  However, now quick books desktop is unable to process a direct deposit to the same account.  Please advise.

1 Comment 1
Ashley H
QuickBooks Team

Paycheck direct deposit rejected

Thanks for reaching out to the Community, @MerryR.

 

No worries, I'm here to provide you with information about how you can get past this error message and pay your employee.

 

Since it worked previously, you can follow this Community Article on how to move forward in this situation: Employee did not receive direct deposit created in QuickBooks Desktop Payroll. After following the detailed steps in this article, then you'll be able to pay your employee successfully. If you have Assisted Payroll, I recommend reaching out to our Payroll Support. Rest assured, they have the tools to help you fix this behavior and make sure your taxes are correct.

 

If you need further assistance, please don't hesitate and reach back out to me! I'm always here to help. Have a good one.

 

 

 

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