I have changed the experience account for a perticular payroll item and it won’t update. I’ve double checked that it is correct. I’ve made sure to apply it to all transactions, I’ve even restarted Quickbooks and still it won’t update on the GL.
Change the payroll item account to the offending account you don't want to see on your P&L and then answer yes to update all the data (or whatever date range you want.)
Then change it again to the desired account and answer yes again to update the data.
Hi there, @Kim23.
I'm grateful that you took the time to provide me with an update on the steps that you've tried. Allow me to provide additional information about this payroll account concern.
You can try to double-check each transaction under the account that you've changed. This is to verify that all items are for that specific account.
Once verified and the issue persists, you can try running the verify and rebuild data process. Verifying data identifies the most commonly known data issues within a company file while rebuilding data resolves data integrity issues.
To do that:
For more details about this process, please check on this article: Resolve data damage on your company file.
If the problem continues, I'd recommend giving our Phone Representatives a call. They have the proper tools to check on your account and verify on what's causing the issue.
To reach them:
This should keep you moving today. Fill me in if you have further questions, I'll be around to help you out. Have a great weekend!
"and it changed the amounts of the accounts but it didn’t move all amounts over. "
When you Edit a Payroll item, the offer to Move Existing Data includes the Date option; you got to pick if you wanted Only from now on, or all, or only from a specific date. Did you select All?
Are you sure this is the only Payroll item that you are seeing?
For Accounts, you really only need one Payroll Wage Expense, Payroll Tax Expense, and Payroll Liabilities. You don't need to micro-manage the accounts; the payroll items provide detailed reporting, already.
Please see my attachment.
There are two payroll items that are not migrating over. One is vacation pay and one is employer Medicare.
I’ve double checked the dates and and selections. I’m not using different accounts for each, I just want to used account titles that I am use to instead of what quickbooks created. I took over a client in the middle of the year from my old boss and just find it easier to continue using the same accounts as what I was use to.
Thanks for keeping us updated on this, Kim23.
Since the Verify Data tool did not find issues and you're still getting the same thing, I'd suggest giving us a call. We have more tools to check why your payroll accounts are not updating and help you fix them.
Here's how to get our contact number:
Please leave a reply if you need anything else.
Thanks for joining this thread, @QFP.
I appreciate you for trying all the steps provided by my colleagues. Since you're still getting the same problem, I'd suggest you contact our Customer Care team. They can help you check your payroll account by doing a screen sharing session. They can also help you open a case to investigate the root cause of the issue if it's not resolved.
I'd be happy to know how it goes, QFP. I'm always around to help you whenever I can.