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Frequent Explorer **

Payroll Accounts Not Updating

I have changed the experience account for a perticular payroll item and it won’t update. I’ve double checked that it is correct. I’ve made sure to apply it to all transactions, I’ve even restarted Quickbooks and still it won’t update on the GL. 

9 Comments
BRC
Established Community Backer ***

Re: Payroll Accounts Not Updating

Change the payroll item account to the offending account you don't want to see on your P&L and then answer yes to update all the data (or whatever date range you want.)

 

Then change it again to the desired account and answer yes again to update the data.

Frequent Explorer **

Re: Payroll Accounts Not Updating

I did that and it changed the amounts of the accounts but it didn’t move all amounts over. 

QuickBooks Team

Re: Payroll Accounts Not Updating

Hi there, @Kim23.

 

I'm grateful that you took the time to provide me with an update on the steps that you've tried. Allow me to provide additional information about this payroll account concern.

 

You can try to double-check each transaction under the account that you've changed. This is to verify that all items are for that specific account. 

 

Once verified and the issue persists, you can try running the verify and rebuild data process. Verifying data identifies the most commonly known data issues within a company file while rebuilding data resolves data integrity issues.

 

To do that:

  1. Click on File at the top.
  2. Select on Utilities.
  3. Select on Verify Data.
  4. If you see QuickBooks detected no problem with your data, select OK. You may continue using your company file.
  5. If Verify finds an issue with your data, you will be prompted to Rebuild Now.

For more details about this process, please check on this article: Resolve data damage on your company file. 

 

If the problem continues, I'd recommend giving our Phone Representatives a call. They have the proper tools to check on your account and verify on what's causing the issue. 

 

To reach them:

  1. In your browser, navigate to https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose QuickBooks Desktop.
  3. Click the issue or topic.
  4. Click the Green Phone button to see the support number.

This should keep you moving today. Fill me in if you have further questions, I'll be around to help you out. Have a great weekend!

Established Community Backer ***

Re: Payroll Accounts Not Updating

"and it changed the amounts of the accounts but it didn’t move all amounts over. "

 

When you Edit a Payroll item, the offer to Move Existing Data includes the Date option; you got to pick if you wanted Only from now on, or all, or only from a specific date. Did you select All?

 

Are you sure this is the only Payroll item that you are seeing?

 

For Accounts, you really only need one Payroll Wage Expense, Payroll Tax Expense, and Payroll Liabilities. You don't need to micro-manage the accounts; the payroll items provide detailed reporting, already.

 

Please see my attachment.

Frequent Explorer **

Re: Payroll Accounts Not Updating

I double checked the date. It is correct on both items. 

 

 

Frequent Explorer **

Re: Payroll Accounts Not Updating

There are two payroll items that are not migrating over. One is vacation pay and one is employer Medicare. 

 

I’ve double checked the dates and and selections. I’m not using different accounts for each, I just want to used account titles that I am use to instead of what quickbooks created. I took over a client in the middle of the year from my old boss and just find it easier to continue using the same accounts as what I was use to. 

Frequent Explorer **

Re: Payroll Accounts Not Updating

Tried to verify data, there were “no problems with my data”

QuickBooks Team

Re: Payroll Accounts Not Updating

Thanks for keeping us updated on this, Kim23.

 

Since the Verify Data tool did not find issues and you're still getting the same thing, I'd suggest giving us a call. We have more tools to check why your payroll accounts are not updating and help you fix them.

 

Here's how to get our contact number:

  1. Go to this link https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Desktop and choose your version.
  3. Click the Running Your Business in QuickBooks topic.
  4. Click the Business Insights & Accounting sub-topic.
  5. Scroll down and click the Get Phone Number button.

Please leave a reply if you need anything else.

BRC
Established Community Backer ***

Re: Payroll Accounts Not Updating

This is a payroll question which should be answered by payroll support.

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