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janieblair
Level 1

Payroll Activation

I changed my QB subscription at the advice of my accountant.  I cancelled the yearly Desktop and went with a one time purchase of QB Desktop.  I had to cancel my other subscription and reactivate for payroll and everything.  Everything is paid for, but the activation number on my QB file is not the correct number.  I am not sure how to update that and I keep getting the PS0032 error when trying to do updates and payroll.  I don't see a button to activate it and sync it for new number or even replace the number with new one.  I have tried some of the steps posted already, with no luck.  Please help.

5 Comments
Catherine_B
QuickBooks Team

Payroll Activation

I appreciate the steps you've done, janieblair.


The PS032 error can be caused by a damaged QuickBooks registration file. We'll need to delete the .ecml file to get rid of the error.

 

Here's how: 

  1. Close QuickBooks Desktop and ensure that all QuickBooks processes are no longer running.
    • Press Ctrl + Shift + Esc from your keyboard to open the Task Manager.
    • Select the Processes tab.
    • Sort the process alphabetically by selecting the Process Name header.
    • Search all QBW32.EXE and select End Task.
  2. Open the entitlement data folder from your operating system and version of QuickBooks.
    • Press Windows + R to open the Run window.  
    • Enter C:\ProgramData\Intuit\Entitlement Client\v8 (or v6) and then Enter.
    (All QuickBooks Desktop and QuickBooks Desktop Enterprise versions have the same folder location.)
  3. Right-click the EntitlementDataStore.ecml file and select Delete.
  4. Select Yes to confirm.
  5. Open your company file and follow the instructions to register the software.

Once done, enter your updated payroll service key

 

I'm always around to help if you have additional questions.

 

Rochelle_
Level 3

Payroll Activation

Hi, 

There is a similar problem going on  with qb desktop premier

Yesterday, I added the patch #8 and today there is no tax 

calculations on payroll

When I try to update payroll there is a PS032 error code.

When I go into Task Manager, there is no QBW32.EXE

listed at all! 

 

Help! 

RenjolynC
QuickBooks Team

Payroll Activation

Thanks for joining us in this thread, Rochelle_.

 

I'll share some solutions that can help you fix the PS032 error code. Let's start by disabling the antivirus on your computer temporarily. Next, try to download the latest payroll update.

 

If you're getting the same error, restart your computer and reopen QuickBooks Desktop. Then, make sure your account information is up to date and correct.

 

Finally, download the latest payroll tax table update. You can find the instructions here: Get the latest payroll tax table update.

 

If you're still getting the same result, you can follow the other solutions in this article: Fix PSXXX errors. Otherwise, reach out to our Customer Care Team for further assistance.

 

Before doing so, please check out our support hours here. Then, follow these steps:

 

  1. In your QuickBooks Desktop program, go to Help QuickBooks Desktop Help.
  2. In the Have a Question window, click the Contact Us link at the bottom.
  3. From the Contact Us page, select any topics.
  4. Under Here's how to connect with a QuickBooks expert section, click the Start a Message or Get Phone Number button.

Please let me know how it goes or if you have any additional questions. I'll be around to help some more. Take care.

Rochelle_
Level 3

Payroll Activation

Thank you  , 

It took about a dozen restarts and repairing the program,

but we finally got the error code to go away, and have

payroll tax calculations again.

Thanks for your help! 

The whole reason I installed the patch was the 

CARES Co. Soc. Sec. Deferral was not in the drop 

down menu and we are already 4 pay periods into

September, but this repair did not add it to the menu.

How do we do the deferral? 

Thanks!

MaryLandT
QuickBooks Team

Payroll Activation

Good work for doing the necessary steps to fix the issue, Rochelle.

 

Since you're not seeing the CARES Co. Soc. Sec. Deferral item after performing the troubleshooting steps, I recommend chatting with our Payroll Support Team. They can check what's preventing the system from not getting the option after updating through the web-patch.

 

Keep in mind, some support hour options are only available at certain times.

 

Also, here's a helpful reference on how to set up your payroll to track deferrals: Track your deferral payments for Social Security tax payments.

 

Let me know how the chat goes by commenting below. I'm here anytime if you need additional information.

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