I changed my QB subscription at the advice of my accountant. I cancelled the yearly Desktop and went with a one time purchase of QB Desktop. I had to cancel my other subscription and reactivate for payroll and everything. Everything is paid for, but the activation number on my QB file is not the correct number. I am not sure how to update that and I keep getting the PS0032 error when trying to do updates and payroll. I don't see a button to activate it and sync it for new number or even replace the number with new one. I have tried some of the steps posted already, with no luck. Please help.
I appreciate the steps you've done, janieblair.
The PS032 error can be caused by a damaged QuickBooks registration file. We'll need to delete the .ecml file to get rid of the error.
Once done, enter your updated payroll service key.
I'm always around to help if you have additional questions.
There is a similar problem going on with qb desktop premier
Yesterday, I added the patch #8 and today there is no tax
calculations on payroll
When I try to update payroll there is a PS032 error code.
When I go into Task Manager, there is no QBW32.EXE
listed at all!
Thanks for joining us in this thread, Rochelle_.
I'll share some solutions that can help you fix the PS032 error code. Let's start by disabling the antivirus on your computer temporarily. Next, try to download the latest payroll update.
If you're getting the same error, restart your computer and reopen QuickBooks Desktop. Then, make sure your account information is up to date and correct.
Finally, download the latest payroll tax table update. You can find the instructions here: Get the latest payroll tax table update.
If you're still getting the same result, you can follow the other solutions in this article: Fix PSXXX errors. Otherwise, reach out to our Customer Care Team for further assistance.
Before doing so, please check out our support hours here. Then, follow these steps:
Please let me know how it goes or if you have any additional questions. I'll be around to help some more. Take care.
Thank you RenjolynC ,
It took about a dozen restarts and repairing the program,
but we finally got the error code to go away, and have
payroll tax calculations again.
Thanks for your help!
The whole reason I installed the patch was the
CARES Co. Soc. Sec. Deferral was not in the drop
down menu and we are already 4 pay periods into
September, but this repair did not add it to the menu.
How do we do the deferral?
Good work for doing the necessary steps to fix the issue, Rochelle.
Since you're not seeing the CARES Co. Soc. Sec. Deferral item after performing the troubleshooting steps, I recommend chatting with our Payroll Support Team. They can check what's preventing the system from not getting the option after updating through the web-patch.
Keep in mind, some support hour options are only available at certain times.
Also, here's a helpful reference on how to set up your payroll to track deferrals: Track your deferral payments for Social Security tax payments.
Let me know how the chat goes by commenting below. I'm here anytime if you need additional information.