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Level 2

Payroll Bank Account Setup

Hello Fellow QBO People,

 

I am pulling my hair out on this one.  I'm setting up Quickbooks Online Payroll.  I have one open item which is to confirm the small test deposit in the company checking account.  It has been a few days and no deposit ever happened.  Then I thought maybe the banking info is wrong so I thought to confirm that information.  Unfortunately the existing bank account numbers are masked for security.  When I try to edit the banking information it won't let me because there are test deposits pending :-|.  Basically I'm now forever stuck because I'm not going to be able to confirm the test amounts and I also can't edit the company banking information.  Any help is appreciated, the help desk system has been no help whatsoever.

 

Thank you,

Scott

 

5 Comments
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Moderator

Payroll Bank Account Setup

Let's get company bank account set up correctly, Smerriam.

 

For you to be able to edit the bank account information, you must fail the test verification. This would trigger the system to enter the new information. Here's how to do it:

  1. Click the Gear icon in the upper-right corner and select Payroll Settings.
  2. Under the Setup Overview, go to the Payroll and Services section.
  3. Under Payroll, select the Direct Deposit hyperlink.
  4. Go to the Employer Information > Bank Account.
  5. Enter any two digits like 01, and select Verify. Do this 3 times.
  6. Afterwards, you'll have an option to update the bank account information.

After correcting the bank account information, you'll wait for the small debits in 2-3 business days again. You can follow the steps in this link to activate your account for direct deposit processing successfully: Change bank account information.

 

Then, you can already set up your employees for direct deposit and run payroll.

 

We'll be right here if you have additional queries with this. Have a great day!

 

Highlighted
Level 2

Payroll Bank Account Setup

Thank you for your help!  Unforunately I'm not seeing the same options you laid out to resolve the issue.  I think this is my bad because I didn't clarify that I'm working in QuickBooks Online Accountant.  

 

I can select the gear and then payroll settings, but from there all I can do is press "Edit" in the banking details but the new screen will not allow me to change them.

 

Regarding the test, I don't have input boxes to enter any amounts.  I'm assuming it's automated with the bank download but since I think I have a bad routing number it's not finding the test.  

 

I'm still stuck.

 

Thanks again for your assistance,

Scott

Highlighted
QuickBooks Team

Payroll Bank Account Setup

Welcome back to the Community, @Smerriam.
 

Yes, there's no input boxes to enter any amounts once you've processed the test debits.

 

In the meantime, I recommend contacting our Customer Support Team. They have the tools to verify the test debits and help you update your bank account information.

 

Here's how:

  1. Go to Help and then click Contact Us.
  2. Provide your query, and select Let's talk.
  3. Choose to Get a callback.

Support hours start every 6:00 am-6:00 pm from Monday to Friday and 6:00 am-3:00 Saturday for Silver and Gold tier.

 

Please let us know if you need further assistance. The community is always here to help. Take care!

Highlighted
Level 2

Payroll Bank Account Setup

Hello QuickBooks People,

 

I was finally was able to resolve this issue.  What I believe did the trick was to delete the cookies.  If you have issues with this try deleting your cookies and then go to settings/payroll settings and adjust the bank account.  That should trigger the account test and in my case this worked.  

 

Thanks,

Scott

 

Highlighted
QuickBooks Team

Payroll Bank Account Setup

Thanks for the response, @Smerriam.

 

I'm happy to hear that you were able to solve the problem with your bank account for your Payroll.

 

If you have additional questions, please don't hesitate and reach back out to the Community. We're always here to help. Wishing you and your company continued success!

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