Hello Fellow QBO People,
I am pulling my hair out on this one. I'm setting up Quickbooks Online Payroll. I have one open item which is to confirm the small test deposit in the company checking account. It has been a few days and no deposit ever happened. Then I thought maybe the banking info is wrong so I thought to confirm that information. Unfortunately the existing bank account numbers are masked for security. When I try to edit the banking information it won't let me because there are test deposits pending :-|. Basically I'm now forever stuck because I'm not going to be able to confirm the test amounts and I also can't edit the company banking information. Any help is appreciated, the help desk system has been no help whatsoever.
Let's get company bank account set up correctly, Smerriam.
For you to be able to edit the bank account information, you must fail the test verification. This would trigger the system to enter the new information. Here's how to do it:
After correcting the bank account information, you'll wait for the small debits in 2-3 business days again. You can follow the steps in this link to activate your account for direct deposit processing successfully: Change bank account information.
We'll be right here if you have additional queries with this. Have a great day!
Thank you for your help! Unforunately I'm not seeing the same options you laid out to resolve the issue. I think this is my bad because I didn't clarify that I'm working in QuickBooks Online Accountant.
I can select the gear and then payroll settings, but from there all I can do is press "Edit" in the banking details but the new screen will not allow me to change them.
Regarding the test, I don't have input boxes to enter any amounts. I'm assuming it's automated with the bank download but since I think I have a bad routing number it's not finding the test.
I'm still stuck.
Thanks again for your assistance,
Welcome back to the Community, @Smerriam.
Yes, there's no input boxes to enter any amounts once you've processed the test debits.
In the meantime, I recommend contacting our Customer Support Team. They have the tools to verify the test debits and help you update your bank account information.
Support hours start every 6:00 am-6:00 pm from Monday to Friday and 6:00 am-3:00 Saturday for Silver and Gold tier.
Please let us know if you need further assistance. The community is always here to help. Take care!
Hello QuickBooks People,
I was finally was able to resolve this issue. What I believe did the trick was to delete the cookies. If you have issues with this try deleting your cookies and then go to settings/payroll settings and adjust the bank account. That should trigger the account test and in my case this worked.
Thanks for the response, @Smerriam.
I'm happy to hear that you were able to solve the problem with your bank account for your Payroll.
If you have additional questions, please don't hesitate and reach back out to the Community. We're always here to help. Wishing you and your company continued success!