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FMW
Level 3

Payroll Check Direct Deposit

Good afternoon,

   My dilemma:

I created paychecks for employees, direct deposit.    Then encountered a problem w/QB (shut down).  Upon reopening, I get the message:  WARNING:  This quick books file may be missing some of the payroll data that you have already send to the Payroll Service.  Before crating any new transactions, you need to restore the missing data by clicking Send Payroll Data from the Employees menu........

However, I noticed that one employee's hours weren't entered; showed 0.

 

A.  I created an Employee #1 direct deposit check.  Sent to Intuit. 

B.  I created the same employee, Employee #1,  direct deposit check along with 3 other employees.  Sent to Intuit for direct deposit.

 

Upon realizing  that I had created Employee #1 paycheck (see A. above), I DELETED the check, and when I went to the Employee #1 paycheck transactions window,  it no longer was there (as I expected, since I deleted).  However, deleting the check did not stop Intuit from deducting the check and making the direct deposit to his account.  My huge mistake.  In hindsight, I should have "voided" the check in the the Edit/Void Paycheck  window FIRST,  and left it at that.

Because I deleted it, the check did not even appear in the Edit/Void Paycheck. 

============

So, how do I recreate Employee #1 check so that I can VOID that check that was issued by mistake (BTW, the employee has already returned the check amount), without creating another direct deposit and subsequent withdrawal from account. 

Please help me!

Thank you,

Quickbooks 2019 Enhanced Payroll

 

 

 

 

 

 

 

4 Comments
Joesem M
QuickBooks Team

Payroll Check Direct Deposit

I appreciate you for sharing detailed information about your concern, @FMW.

 

You can create a direct deposit check to offset the transaction that has been sent to the employee's account. This is to prevent doubling or overpaying your employees. Just follow this article for more details: Create a direct deposit offset item in QuickBooks Desktop Payroll.

 

Once done, recreate the check with zero dollar net pay, so it will reflect in the direct deposit liability check. This will also balance your check register and eliminate duplicate entries. Let me show you how.

 

  1. Create a Direct Deposit Offset (DD Offset) payroll item.
  2. Choose Employees and click Pay Employees.
  3. Enter the check date and pay period to match the voided paycheck.
  4. Put a checkmark next to the affected employee(s) and select Open Paycheck Detail button.
  5. In the Preview Paycheck window, clear the Use Direct Deposit checkbox in the upper right corner.
  6. Recreate the check as it was before by entering hours, salary, and/or other payroll items.
  7. Enter the DD Offset payroll item (created in step 1) in the Other Payroll Items section.
  8. Enter an amount for the DD Offset.
  9. Press Tab to cause the net amount of the paycheck to change to 0.
  10. Click Save & Close then Continue > Create Paychecks to record the check.
  11. If the paycheck was in a prior quarter, or if there are paychecks dated after the paycheck you just recreated, run the Payroll Checkup.

 

Refer to this article, for further guidance: Recreate a missing or voided direct deposit paycheck in QuickBooks Desktop Payroll.

 

You might want to read this article to learn how to manage payroll schedules: Set up and Manage Payroll Schedules.

 

Keep me posted if you have any follow up questions about payroll or any other concerns about QuickBooks. I'll be around if you need any help.

 

 

 

 

 

FMW
Level 3

Payroll Check Direct Deposit

Thank you for reply. 

I have not attempted to follow your reply's directions because:

1).  Employee #1 did not return check--boss wants him to retain the check as advance pay for next week's payroll.  So, back to original dilemma:  This payment is not showing up in the payroll nor as a direct deposit check.

2).  Upon review my direct deposit liability account, the balance is not 0. 

issues discovered:

  Feb 5:  No direct deposit liability check shows up for Feb 5, although clearly, employees were paid.

  How would I get this liability check entered?

 

Since neither issue is appearing as a direct deposit liability--direct deposit liability check, my QB check register is showing more $$ than what is actually in the account.

 

Please xref my original message along with this one;  I've also included an attachment if that will help you see the problem and how to resolve.

 

THANK YOU!!!!!

 

 

FMW
Level 3

Payroll Check Direct Deposit

Thank you for reply. 

I have not attempted to follow your reply's directions because:

1).  Employee #1 did not return check--boss wants him to retain the check as advance pay for next week's payroll.  So, back to original dilemma:  This payment is not showing up in the payroll nor as a direct deposit check.

2).  Upon review my direct deposit liability account, the balance is not 0. 

issues discovered:

  Feb 5:  No direct deposit liability check shows up for Feb 5, although clearly, employees were paid.

  How would I get this liability check entered?

 

Since neither issue is appearing as a direct deposit liability--direct deposit liability check, my QB check register is showing more $$ than what is actually in the account.

 

Please xref my original message along with this one;  I've also included an attachment if that will help you see the problem and how to resolve.

 

THANK YOU!!!!!


@Joesem M wrote:

I appreciate you for sharing detailed information about your concern, @FMW.

 

You can create a direct deposit check to offset the transaction that has been sent to the employee's account. This is to prevent doubling or overpaying your employees. Just follow this article for more details: Create a direct deposit offset item in QuickBooks Desktop Payroll.

 

Once done, recreate the check with zero dollar net pay, so it will reflect in the direct deposit liability check. This will also balance your check register and eliminate duplicate entries. Let me show you how.

 

  1. Create a Direct Deposit Offset (DD Offset) payroll item.
  2. Choose Employees and click Pay Employees.
  3. Enter the check date and pay period to match the voided paycheck.
  4. Put a checkmark next to the affected employee(s) and select Open Paycheck Detail button.
  5. In the Preview Paycheck window, clear the Use Direct Deposit checkbox in the upper right corner.
  6. Recreate the check as it was before by entering hours, salary, and/or other payroll items.
  7. Enter the DD Offset payroll item (created in step 1) in the Other Payroll Items section.
  8. Enter an amount for the DD Offset.
  9. Press Tab to cause the net amount of the paycheck to change to 0.
  10. Click Save & Close then Continue > Create Paychecks to record the check.
  11. If the paycheck was in a prior quarter, or if there are paychecks dated after the paycheck you just recreated, run the Payroll Checkup.

 

Refer to this article, for further guidance: Recreate a missing or voided direct deposit paycheck in QuickBooks Desktop Payroll.

 

You might want to read this article to learn how to manage payroll schedules: Set up and Manage Payroll Schedules.

 

Keep me posted if you have any follow up questions about payroll or any other concerns about QuickBooks. I'll be around if you need any help.

Thank you for reply. 

I have not attempted to follow your reply's directions because:

1).  Employee #1 did not return check--boss wants him to retain the check as advance pay for next week's payroll.  So, back to original dilemma:  This payment is not showing up in the payroll nor as a direct deposit check.

2).  Upon review my direct deposit liability account, the balance is not 0. 

issues discovered:

  Feb 5:  No direct deposit liability check shows up for Feb 5, although clearly, employees were paid.

  How would I get this liability check entered?

 

Since neither issue is appearing as a direct deposit liability--direct deposit liability check, my QB check register is showing more $$ than what is actually in the account.

 

Please xref my original message along with this one;  I've also included an attachment if that will help you see the problem and how to resolve.

 

THANK YOU!!!!!

 

 

 

 


 

MarsStephanieL
QuickBooks Team

Payroll Check Direct Deposit

Hello there, @FMW.

 

Allow me to share some insights about how the Direct Deposit (DD) works in QuickBooks.

 

After you've sent the paychecks to Intuit (depending on the business' processing time, and payroll service), you can no longer cancel them. Hence, you can request a DD Reversal.

 

However, since your boss mentioned that it will be retained for the next payroll schedule, you'll need to recreate the payroll then apply the same details with the deleted paycheck. Then, recreate the DD liability check as well to make sure that the DD liability account is zero.

 

The same process will be applied to the missing DD liability paycheck. You'll need to recreated checks with zero dollar net pay (no payable amount to the employee) since the total direct deposit amount of that payroll should reflect in the direct deposit liability check. This will balance your check register and eliminate duplicate entries.

 

To know more about the detailed steps that are applicable to your scenario, you can check out this article: Recreate a missing or voided direct deposit paycheck in QuickBooks Desktop Payroll.

 

You may also contact our Customer Care Team if you need further assistance. They have the tools to perform a screen sharing session and help you get to the bottom of this.

 

I'll be around the Community if you have other questions. Please don't hesitate to let me know in the comment section.

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