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Payroll Cloud Service Missing Information


On 8/29, I received this error when sending payroll data:


The Workers' Compensation Payment Service needs the following missing information to accurately calculate your workers' compensation premium. (The service requires both first and last name for every employee.) For each employee, update the missing information in the employee's record in QuickBooks. The updated information is automatically sent to Intuit the next time you run payroll.
•For employee X, the work state is missing or too long.

I believe the problem was that employee X was included in the 8/29 payroll feed by mistake.    The employee has since been changed to Owner status, but the 9/11 payroll send repeated this message.    It appears Intuit is still waiting for an update of the missing data.    How can I get the Intuit records updated (or removed) so that I no longer get this message after sending payroll?


Any ideas?

1 Comment
QuickBooks Team

Re: Payroll Cloud Service Missing Information

Hello there, @dslomax.


In cases like this, we'll need to verify if the employee's information has been updated successfully. I can get you pointed in the right direction to get assistance with this concern.


To check on the status of your employee's information, I'd suggest reaching out to our Customer Care Team. This team is the best resource for such inquiries as they're able to pull up your account in a secure space while the Community is a public space. 


Once they have details needed, they'll be able to determine the reason behind the message that you receive. You can reach them through the contact details found in this link: QuickBooks Desktop Customer Support Team.


Additionally, you may also see these resources below about handling payroll and worker's compensation in QuickBooks for your future reference:

Please get back to me if you have any other questions about this or any QuickBooks related things. I'd be happy to get it taken care of for you. Have a good one!

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