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Level 2

Payroll conversion - desk top to on line - huge issues after first payroll

I just ran my first payroll after converting from Desktop to On line.  There were a variety of disasters but the main one right now is the taxes for this year are totally messed up.  Before conversion, I was completely up to date and everything balanced.  After conversion I got an email from Quickbooks stating 41 checks had been generated (I only have 13 employees and only 10 were paid this time).  And the email stated I owe many times what I've already paid.  When I go to the paycheck list, it shows just the checks I generated.  What the heck is going on?  Anyone have any ideas?  I'm ready to toss this crappy software out and go back to desk top.

2 Comments
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Community Champion

Payroll conversion - desk top to on line - huge issues after first payroll

There are some instructions on fixing errors here https://community.intuit.com/articles/1774704-convert-quickbooks-desktop-file-to-quickbooks-online as well as a caution against converting IF you turned on payroll in the online version before conversion

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Community Champion

Payroll conversion - desk top to on line - huge issues after first payroll

And with only 4 pay periods in December left for the year I would continue to do at least just your payroll in desktop.

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