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Welcome to the Community. Let me provide some clarification about using payroll in QuickBooks Desktop.
There are several ways to reactivate the payroll subscription. I recommend performing the renewal directly in the Account/Billing Info section to ensure it's the correct account.
If you're unable to reactivate using the steps above, I recommend you proceed with contacting our Payroll Support Team. They'll be able to assist you further with running payroll in QuickBooks.
Here's how you can reach them:
For more information, as well as how to reactivate through your Intuit account, I recommend the following article: Reactivate your QuickBooks Payroll subscription.
Feel free to hit that Reply button if you have additional questions about handling QuickBooks payroll subscriptions. Have a great day ahead.