Payroll Direct Deposit charge

VLW · ‎October 01, 2020

Several months ago, I started using direct deposit for two employees and the rest wanted checks. It was too much hassle on my end so after a couple of months, I went back to writing checks for all. When I activated DD for those two employees, I began to receive a $15.26 service charge each month. Once I decided to go back to writing checks, I am still being charged the service charge monthly even though I have unchecked the DD box in the payroll settings for each of those 2 employees. I do not know why I continue to be charged each month. Do I need to deactivate the DD service some other way? I pay yearly for the Enhanced Payroll Subscription so that is active.

Jovychris_A · ‎October 01, 2020

I appreciate the details you've shared, @VLW.

Since you don't want to use the Direct Deposit feature in paying your employees, I recommend contacting our Payroll Support Team to deactivate the service. They have tools to verify and pull up your account in a secure connection.

This way, you can also ask to clarify what are the charges for ($15.26) when using the Enhanced Payroll Subscription.

Here's how to contact them:

In your QuickBooks, press F1.
Click Contact Us.
Then enter a query and select Continue.
Choose to Start messaging or Get a callback.

You can check our support hours when spotting an available time to get in touch with one of our specialists.

Additionally, I'll share this article as your reference to know more about QuickBooks Desktop and details such as the comparison table for payroll service: QuickBooks Payroll Services and Features for QuickBooks Desktop. It includes the charges and forms available in a specific payroll subscription.

Please let me know if you need further assistance after reaching them or share us with your experience. The Community is always here to help. Take care!

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