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Level 1

Payroll - direct deposit

I have a client that uses QB Enhanced payroll with direct deposit.  We ran payroll last week as usual - all employees received their pay and the money has come out of the bank account.  But in the payroll center it has the payroll "to send" instead of "complete".  Any idea on how to fix this?  And why it is not showing it's complete?

3 Comments
QuickBooks Team

Payroll - direct deposit

Hi there, CMJudy,

 

I'm here to help fix the issue about Direct Deposit status in QuickBooks Desktop (QBDT).

 

You can void and re-create those checks manually. Then, assign DD check numbers to each paycheck. Before proceeding, always backup your QuickBooks Desktop company file. This is to restore the original file in case there's an issue during the voiding process.

 

Void Direct deposit checks:

  1. Select the Payroll Center icon.
  2. In the Pay Employees tab, go to the Other Activities section and select Edit/Void Paycheck.
  3. In the new window, adjust your date range to the pay period of your desired paycheck. You can also sort by Paycheck DateEmployee, or Check No.
  4. Choose the paycheck you need and select Void.
  5. Once the check is voided, you will see VOID: display in the memo section of the paycheck.
  6. Select Done to close the edit window.
  7. Go to Employees drop-down menu and choose Send Payroll Data.
  8. Select Go Online, enter your Payroll Service PIN, then select OK.
  9. Once done, you can start re-creating those paychecks.

I've got this handy articles for you more details: Void a paycheck. It will tell you what happens to your payroll data after performing those steps above.

 

Also, I highly suggest contacting our QBDT Payroll Team so they can check and verify why those paychecks are showing "to send" when all employees have received their pay. Here's how to get in touch with them:

 

  1. Go to Help, then select QuickBooks Desktop Help.
  2. Select Contact Us.
  3. Enter your concern, then select Continue.
  4. Choose Start messaging to connect with a support expert.

Stay in touch with me if there's anything else you need. I'm always around to help.

Level 1

Payroll - direct deposit

Thank you -  on another note: Is it best to run an unscheduled payroll for someone who was missed being paid?

Level 2

Payroll - direct deposit

Hi Judy;

 

When you go back to 'Send Payroll',  (Employees Menu > Send Payroll Data) does it still show you have paychecks to send?  If not, then I would go ahead and 'Send Payroll' again (known as 'sending a zero payroll).  The system may push back an update to the status of your last Direct Deposit into QuickBooks.  Sometimes a break in the connection when you sent the first payroll can inhibit the payroll system's ability to update QuickBooks.  I would definitely try this before voiding/recreating direct deposit replacement checks.  

 

If the status doesn't update, I don't anticipate it interfering with sending your next direct deposit payroll.  But it is best to check with Payroll Tech support so they can see what's going on in the back-end if sending a zero payroll doesn't resolve the issue.

 

Good Luck!

Susie

 

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