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Level 1

Payroll Direct Deposit

I can not send payroll transactions, I get a message that says: Problem adding new data to QB . Inconsistent Data in downloaded transactions.

1 Comment
QuickBooks Team

Re: Payroll Direct Deposit

We'd want to make sure that you're able to send your payroll on time, Luis5.


Can you confirm if you're using QuickBooks Desktop? This error will show up if you're sending paychecks using a second company file with the same EIN. This can also happen if you're using an accountant's copy or sending Direct Deposit from a restored back up copy. 


You'll need to go back to the original file and recreate the paychecks. Then, send your payroll once again. If you're using an accountant's copy, you'll need to reach out to your accountant if you can already remove the restriction. 


I would also recommend contacting our Payroll Support Team. They'll double-check your payroll account to see what's causing the error. Here's how to get their contact details:


  1. Click the Help menu and select QuickBooks Help.
  2. Click Contact Us in the bottom section of the page.
  3. Indicate that you're having an inconsistent error message when sending payroll, then click Continue.
  4. Click Start messaging or Get a callback


You can always give us another visit if you need more help with payroll. 

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