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KimH17
Level 1

payroll edit

I have tried numerous times to get paychecks that are dated incorrectly fixed. Worked with 4 different "chat" advisors. They all tell me to contact someone else and give me a link that leads no where. I am at a loss. I need a person at intuit quickbooks to get involved and fix, instead of passing me off to another!

1 Comment 1
ShiellaGraceA
QuickBooks Team

payroll edit

I got you cover, @KimH17.

 

I have some information about correcting your paycheck date. If these paychecks are not direct deposit paychecks, you can delete and re-create them to correct the date. Let me guide you how.

 

To delete:

  1. Go to Payroll, then select Employees
  2. Tap the Paycheck list link.
  3. Tick each paycheck you want to delete.
  4. Click Delete.

 

However, if it's direct deposit paychecks and has already been submitted, you'll have to contact our Payroll Support Team. They can process the adjustment for you. Follow these steps to reach out.

 

  1. In your QBO account, go to Help at the top.
  2. Scroll down and click Get help from a human.
  3. Choose Have us call you. Enter your details.
  4. Hit Confirm call.

 

Additionally, here's a link that covers all the tasks you can do when using the payroll feature.

 

Keep me posted if you still have questions or concerns with payroll. I'm more than happy to assist you. Take care and stay safe.

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