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Level 1

Payroll Error Message

I received the following error message when trying to process payroll: "Something you're trying to use has been made inactive. Check the fields with accounts, customers, items, vendors or employees."


Nothing has changed as far as employees or Chart of Accounts.  This is confusing and frustrating!


Has anyone experienced this issue or know if Intuit is aware and addressing it?


Thank you!



QuickBooks Team

Payroll Error Message

Hi there, @FDSSteve.


Thank you for reaching out and letting us know what's happening. Let's work together to get past this error message so you can process payroll.


To start with, let's run and verify the account and employee lists and include the inactive. Here's how:


For accounts:

  1. Click Lists.
  2. Choose Chart of account.
  3. Put a check mark on the Include inactive box.
  4. Those accounts with X marks are the inactive.
  5. Make them active once again if necessary.

For employees:

  1. Click Employees.
  2. Choose Employee Center.
  3. Choose All Employees.
  4. Those names with X are inactive employees.
  5. Make them active once again if necessary.


After that, try creating paychecks for your employees once more. If you get the same error message, you'll have to re-sort your lists in QuickBooks. It's a way of repairing list issues and refreshing its order. For the detailed instruction, please refer to this article: Re-sort lists.


That should keep you going today, FDSSteve. And of course, I'm willing to offer additional help if you have other concerns about payroll. Have a good one!

Level 1

Payroll Error Message

While this helpful for those using the desktop version, I am using QBO.  I have followed similar  procedures but was unable to resolve the problem.



QuickBooks Team

Payroll Error Message

Hi there, @FDSSteve.


Thanks for the response and for letting us know the correct product you're using. I can help you get rid the error message you're encountering when trying to process payroll.


I believe you have sorted the Accounts and Employees, now try checking the Audit Log. That way, you can manually look through each line item in the report to find who and when the field was changed.


Here's how:

  1. Go to the Gear icon at the top.
  2. Under Tools, select Audit Log.
  3. Select the Filter symbol to widen your search.
  4. Select a date range from the last time you entered a transaction without getting any errors. You can also select a user if you know who has the most interaction in the fields that need investigating.

If found any inactive options, verify the field needs to be reactivated. Please see attached screenshots for your references.

Audit Log.PNG



 This isn't the kind of service we want you to experience. We know how much time it can take when something isn’t working the way you need it to, which is why we make great efforts to deliver customer satisfaction.


Please know that we value your patience while dealing with this concern. Let me know how things go after following the above steps. I'll be on the lookout for your reply and to further assisting you if you have other questions. Have a lovely week ahead.

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