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Level 3

Payroll Error Question - Files Not Copied

Have a computer client that uses Quickbooks Pro 2017 in multi-user mode.  A main copy of Quickbooks and the data file are kept on a separate machine acting as a server.  One of the work stations has popped up with an interesting warning.

 

Its a two fold issue, when this user logs into Quickbooks, the first thing that pops up is

 

"The file you specified cannot be opened.  Make sure that it is not currently being used by another program or a read only file/

 

The Windows error was 'The File exists.'"

 

Then when you click ok, it comes up with the following

 

"Seems like one or more payroll files were not copied to your system during the update.  To avoid payroll run inaccuracies, it is important you resolve the issue and update payroll again before you proceed"

 

You can click ok a couple of times and you can get into Quickbooks and work in it.  I do not believe this person even handles any payroll, but I would also think that anything payroll related would be on the "server" data computer and not on the individual workstation.  Out of the 4 computers that access the Quickbooks file (no more than 3 users at a time), this is the only machine that this notice pop's up on.


See attached photos.

Solved
Best answer January 07, 2020

Best Answers
Highlighted
QuickBooks Team

Payroll Error Question - Files Not Copied

Hi @cdhodgdon,

 

Let's go through a few steps to get this workstation up and running on the network.

 

The first thing I'd suggest to do is update the QuickBooks Desktop (QBDT) to the latest version, To cover the error message about a missing payroll file, you can also update the payroll tax table

 

Next, proceed to check if folder permissions are correctly set. 

 

Here's how:

  1. Go to the folder where the company file is located, right-click and select Properties.
  2. On the Security tab, select Advanced.
  3. Select QBDataServiceUserXX and select Edit.
  4. Ensure the following settings are set to Allowed.
    • Traverse Folder/Execute File
    • List Folder/Read Data
    • Read Attributes
    • Read Extended Attributes
    • Create Files/Write Data
    • Create Folders/Append Data
    • Write Attributes
    • Write Extended Attributes
    • Read Permissions

If permissions aren’t set correctly, follow these steps:

  1. Go to the folder where the company file is located, right-click and select Properties.
  2. Select Security, then Edit.
  3. Choose QBDataServiceUserXX and select Full Control, then Allow.
  4. Select Apply, then OK.

To set access permissions on different Windows versions, check out this article: Set up folder and Windows access permissions to share company files. Scroll down and look for the Set Windows access permissions to share company files section.

 

You can download the QuickBooks Tool Hub that can fix network issues. The link is located in this article: Fix company file and network issues with QuickBooks File Doctor.

 

Do you have other questions? Post them below, and I'll be sure to get back to you.

View solution in original post

2 Comments
Highlighted
QuickBooks Team

Payroll Error Question - Files Not Copied

Hi @cdhodgdon,

 

Let's go through a few steps to get this workstation up and running on the network.

 

The first thing I'd suggest to do is update the QuickBooks Desktop (QBDT) to the latest version, To cover the error message about a missing payroll file, you can also update the payroll tax table

 

Next, proceed to check if folder permissions are correctly set. 

 

Here's how:

  1. Go to the folder where the company file is located, right-click and select Properties.
  2. On the Security tab, select Advanced.
  3. Select QBDataServiceUserXX and select Edit.
  4. Ensure the following settings are set to Allowed.
    • Traverse Folder/Execute File
    • List Folder/Read Data
    • Read Attributes
    • Read Extended Attributes
    • Create Files/Write Data
    • Create Folders/Append Data
    • Write Attributes
    • Write Extended Attributes
    • Read Permissions

If permissions aren’t set correctly, follow these steps:

  1. Go to the folder where the company file is located, right-click and select Properties.
  2. Select Security, then Edit.
  3. Choose QBDataServiceUserXX and select Full Control, then Allow.
  4. Select Apply, then OK.

To set access permissions on different Windows versions, check out this article: Set up folder and Windows access permissions to share company files. Scroll down and look for the Set Windows access permissions to share company files section.

 

You can download the QuickBooks Tool Hub that can fix network issues. The link is located in this article: Fix company file and network issues with QuickBooks File Doctor.

 

Do you have other questions? Post them below, and I'll be sure to get back to you.

View solution in original post

Highlighted
Level 3

Payroll Error Question - Files Not Copied

I will try this, this afternoon when I get over there to work on it.  Funny enough, everything has been working fine.  We upgraded several computer back at Thanksgiving to Windows 10, including the "server" machine.  This machine was upgrade the other day to Windows 10, so that is the only thing that has changed.  But I think they had this problem show up a day or two before the upgrade.  I will come back after I try this today and let you know.  Thanks

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