Payroll Faster Funding

Hi there, @pbb2.

Thanks for bringing this up the 

Once you submit a request for faster funding, you'll need to provide 6 months of your most recent bank statements and upload them with your request. The amount of money you deposit via direct deposit can be adjusted as a result.

Our team will review the request within 1-2 business days from the time they are created. The company and contact information you provide must match what we have in our system. They may need additional information to get your request approved. This will be sent to the Primary Principal and Requestor email addresses. 

If you already submitted the request, I'd recommend reaching out again to our Payroll Support Team. This way, they can provide you with further info about its status. Here's how to connect with them:

1. Click the Help menu in the upper-right hand corner and click Talk to a human.
2. Type in "Talk to a human", then press Enter.
3. Look for I still need a human and click on it.
4. Select Get help from a human.
5. Choose between Chat with us, Schedule an appointment, or Have us call you.

For more details on how to update your direct deposit funding time, check out this article: How do I get a faster funding time?

Should you have any follow-up questions or concerns, don't hesitate to post again here in the Community or leave a comment on this thread. Take care and have a good one. 

Thank you for the reply. I uploaded 6 months of bank statements with both requests.  I was not contacted within the 1-2 business day timeframe, that is why I reached out the first time.  Upon instructions from support, I submitted the application a second time because supposedly qb identifier for the request should be six digits.  Both times I submitted the applications with bank statements, I only have a four digit number assigned to the request.

I appreciate your time and effort in following what my colleague suggested above, @ pbb2.

Since the issue continues, I’d recommend communicating with our Support Team again. I know that you've contacted them already, however, it’d be best to do so since they’re the ones who can provide you follow ups. They can also assist you with the progress of this matter. 

In the meantime, I'm adding this article to learn more about direct deposit funding time. Feel free to read this article for more details: View or change your direct deposit funding time.

Please let me know if there’s anything else I can help you concerning payroll. I’ll be around to help you. Keep safe.

I've had almost identical experiences! I've been trying for the past three months, and absolutely no response and no communication. SO FRUSTRATING! 

I've had an almost identical experience. SO FRUSTRATING! 

I understand how crucial funding your payroll is on time. Allow me to chime in and share additional information about the funding time in QuickBooks.

Normally once the request is submitted, it will be reviewed within the next two business days, and if they need additional information, they'll get back to you through email. I suggest you check your email and junk folder to verify.

However, if you can't find an email and the issue still persists, you can reach out to our support team so they can investigate further and look at what's happening to your account. You can follow the steps that my colleague provided above. 

To ensure you get on hold to our support team on time, please see this time available for our QuickBooks Online Support. 

In addition, QuickBooks offers a selection of payroll reports. You will be able to see more details about the overall compensation, tax deductions, and other financial data for each of your employees over time. Please take a look at this article: Run payroll reports in QuickBooks Online Payroll

I'll be right here if you need further help with other tasks in QuickBooks. Have a nice day!

I am currently experiencing this is exact same problem and it is beyond frustrating. Quickbooks support is absolutely terrible. They will talk you in circles for over an hour and then just end the chat with no warning. I'm on the verge of just getting a new payroll service because I can't stand the 5 day funding for payroll.

I'm here to share information about how to request a Direct Deposit lead time of 3 days or one (1) day instead of the initial five (5) days.

Ensuring timely payment for your employees is crucial. We assist you in understanding the appropriate timing for sending your payroll based on your direct deposit lead time.

Firstly, determine your direct deposit lead time, which relies on the specific payroll product you use. If you utilize QuickBooks Online Payroll, you can benefit from Same-day or Next-day direct deposit. However, there may be instances where you have a 5-day direct deposit lead time.

Next, establish the appropriate submission or approval deadline for your payroll. Below are examples of direct deposit submissions for payday on Wednesday and Friday.

For comprehensive information, please refer to this article: When to send your direct deposit payroll.

You can also keep this article handy for future reference: Get help if you’re over a direct deposit limit.

If you have any additional concerns related to QuickBooks, feel free to post them here in the Community. We are always available and ready to assist you with your queries. Have a fantastic day!

I have submitted the faster funding form several times and have never gotten a response.  I am still on the 5 days for funding and don't understand why it can't be changed. I have used direct deposit for well over a year and there is plenty of money in the account to meet payroll, so I don't understand why I can't get the funding days reduced. 

I hear your sentiments, @pbb2.

It's completely understandable how important timely funding is, especially when it comes to meeting payroll obligations for your business. 

Direct deposit through QuickBooks should ideally streamline the funding process, given your long-standing history of using the service and the ample funds available in your account. 

Given that you've submitted the faster funding form several times and haven't received any response, I'll direct you to the right support channel. Please reach out to our payroll representatives to delve deeper into this matter and implement a fix.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Navigate to Help (?).
3. Select Contact Us.
4. Enter your concern, then choose Let's talk.
5. Select the Start a chat or Get a callback from the next available expert.

Additionally, I will be providing the following articles that can assist you in managing direct deposit in QuickBooks:

• When to send your direct deposit payroll
• Get help if you’re over a direct deposit limit.

Feel free to get back in here if you have further concerns with your direct deposit. We are determined to make this right and ensure a smooth funding experience for you moving forward. 

I am having same issue. This is just horrible.

@bazimov This still has not been fixed - good luck to you!!

I hear your sentiments, bazimov & pbb2. I want to make sure everything is isolated regarding your payroll concern in QuickBooks Online.

I take it that both of you did try submitting a request for faster direct deposit funding. In this case, I'd like to ask what happens when you submit it. Were you denied or didn't you receive any response at all? Kindly provide us with further information so we can investigate further and guide you in the right direction.

I am looking forward to your reply on this. I'll be around to lend a hand. Take the best care!

@Mich_S No reply and I submitted at least 3 times with bank statements and was told to stop submitting the requests by payroll support.

I can imagine the struggles you've been through to speed up your funding time, pbb2. I'll ensure you get routed in the right direction for support to sort out this concern.

While we cannot confirm why you haven't received any response, I recommend contacting our Payroll Support Team so they can review your bank statements and other documents further before resubmitting them.

You can share the case number with them if you have any existing cases to speed up the process. Here’s how to get in touch with them:

1. Log in to your QuickBooks Online (QBO) account.
2. Click the ? Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose a way to connect with us.

You can also see this article for their phone number in the QBO Payroll section, and be sure to check their support hours to know when agents are available: Contact Payroll Support.

Furthermore, here's an article you can check out to learn more about when to submit payroll to pay employees on time.

Don't hesitate to get back to this thread if you have other QuickBooks-related concerns. I'm just here to help.

Guys it has been 3 weeks, you cannot just say nice things here for the public and not resolve real issues customers face. Let us face it, you do change funding dates from next day default to 5 days without any consideration/authorization. Then you literally refuse to revert it back. 

I would say to anyone who is using quickbooks, do not submit any request to limit increase, they are going to screw you and your business with changing your funding to 5 days and drag you weeks and weeks not ever resolving it. I am done with this, wasted enough time and energy. 
You guys could have easily disabled limit increase in settings saying look if you want to increase we will make your business not functional then customer can decide wether they would want to choose or not. No, you guys just change it and do not care one bit! Utterly speechless, I wonder if these struggles of customers ever reach to upper management or get buried in here. Please, do not reply with your decorative nice pre-generated messages like a bot. We need real resolutions or clear statements that you do not want any customers on your platform!