Has anyone else had a payroll cancelled after they received an acceptance receipt? This is ridiculous. I am really mad at this point and hope that I don't loose a client over this. I processed a payroll yesterday for payment tomorrow. Most of these are not local banks. I received my payroll receipt that showed the acceptance. Then later on that night, I received and email from the payroll fraud department saying that they couldn't verify some of the company information and they requested tons of documents (6 months of Bank Statements) It so happens that this is a new company that they had already sent the intuit less than $1 debit and credit two weeks prior and I processed payroll with no trouble last week. I am furious that they waited till after I processed payroll to decide that they needed all these documents. They also will not approve and do a next day deposit and all they can say is there is noting they can do. I also heard from one of my banks that they had other clients with similar issues. Can anyone tell me what is going on with this and why it's going on? If they keep this up and I loose clients because of it, I will be looking for a new software. It's not bad enough that they are trying to use their own people to help set up online assistance so they don't have to contact a pro-advisor and telling the clients that they can help them more than we professionals can is not right. Don't they know that we are their bread and b
Hi, Layne. I appreciate the detailed information about your issue.
I'll make sure that your concern is taken care of. Since the Community is a public forum, I am unable to verify your account. With that said, I'd recommend contacting our Payroll Support Team. They have the tools to take a look into your account in a secure environment and can further assist you with this matter.
Here's how to contact them:
Go to the Help menu and select QuickBooks Desktop Help.
Click the Contact Us link.
Enter your issue on the Tell us more about your question: field.
Select the best support option for you.
Check out our support hours and contact us at a time convenient to you.
The Community is always here to listen to whatever concerns you have. I look forward to helping you out in the Community space.
From there, they'll be able to create a case to prioritize it, and you can ask to escalate it so that the Payroll Department will get in touch with you about this hurdle. You'll also receive email updates once they've fixed the issue with your payroll service.
You can also use this handy Help site to learn more about getting starting with QuickBooks Desktop Payroll, like the latest payroll news and updates, and increase direct deposit limit: Get started with QuickBooks Desktop Payroll.
Feel free to visit us back here when you have questions. I'll be around to help. Stay safe and well, @Layne.