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Frequent Explorer *

Payroll Icon 2019 Quick books

why does my icon for payroll go to this web site?

the site says      We're down for routine maintenance


 Can I change and save the web site that my icon will go to? I can get on the site from the intrnet but not from Q.B. for mac. 

QuickBooks Team

Re: Payroll Icon 2019 Quick books

Hi there, @Mary anne.


You can save this link that is currently linking the QB for MAC to an old link in running payroll:


Also, just to make sure we're on the same page, we're you trying to access the Pay Employee Icon in QuickBooks Desktop for MAC using Intuit Online Payroll? If so, there's still an ongoing investigation on why some of our customers can't access the Pay Employee Icon.


In the meantime, you can go to the Employee menu and create a paycheck from there. I'll be glad to guide you through the steps:

  1. Go to the Employee menu.
  2. Select Payroll.
  3. Click Login to Intuit Online Payroll Page.
  4. Select the Payday tab.
  5. Then choose Pay Schedule.

Also, I recommend reaching out to our support team. This way, you'll be included in the list of affected users and will receive a notification via email once any news and updates are available.


To contact them:

  1. Open your QuickBooks Desktop account.
  2. Go to the Help menu.
  3. Select QuickBooks Desktop Help.
  4. Click Contact Us.
  5. Choose Talk to a Specialist.

Don't hesitate to reach out to us if you have other concern or questions. I'm always here to help.

Established Community Backer ***

Re: Payroll Icon 2019 Quick books

Use the Employees->Payroll menu (from the main menu at the top of the screen). There's currently an issue with Intuit Online Payroll that is causing the icons on the home page to not resolve. We are working on it. 

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