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Frequent Explorer *

Payroll icon

payroll icon doesn't work on my desk top just says We're down for routine maintenance. Does anyone know how to fix this? i use Intuit payroll. 

QuickBooks Team

Re: Payroll icon

Thanks for contacting us, @Mary Anne.


I haven't received a report about Intuit Online Payroll being under maintenance.


In the meantime, let's access your payroll account via the web browser and log in from there. Use this link to access your account:


If there are any service outages or interruptions, feel free to go to this link: Intuit QuickBooks All Systems Operational. This site will monitor and will provide updates about reported incidents.


Let me know if there's anything else you need and I'd be glad to help you out.

Frequent Explorer *

Re: Payroll icon

Thank you but this doesn't solve the problem with my qb for mac 2019 icon  it still brings me to a site that says

We're down for routine maintenance

We'll be back online soon.





Re: Payroll icon

Thanks for getting back to us, Mary Anne.


An investigation has been created regarding this error and was forwarded to our Product Engineers. They're now working to fix this as soon as possible.


In the meantime, let's try to access payroll through the Employees menu as a workaround. Here's how:


  1. Go to Employees menu to get to Payroll.
  2. Click Login to Intuit Online Payroll Page.
  3.  Enter your credentials.


I also suggest contacting our Support team and provide this investigation number INV-35925 so they can add you to our notification list. This helps our Engineers know that number of users affected by the issue. Here's how to reach them:


  1. Sign in to your account and click the Help icon located at the top.
  2. Select Contact Us at the bottom to connect with out live support.


An email notification will be sent to you once this has been resolved. I'll also inform you here when we get the update as well.


Thanks for your patience while we look into this. Please let me know if you have any other issue or concerns, and I'll get back to you right away. Have a good one.

Established Community Backer ***

Re: Payroll icon

This has happened twice now. It should be fixed again.

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