It isn't the kind of experience that we want you to encounter, jflight127.
Let's try reviewing your paystubs on an incognito window. It is the best place to identify if the error is cause by a browser-related concern. You can use these keyboard shortcut to to open one:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If it works, you can go back to a regular browser and clear its cache. A piled cache can also be the reason for some unexpected issues on the opened pages.
We can also switch to a different supported like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge as alternative.
If the same thing happens, I'd recommend reaching out to our Phone Support and we'll have an agent to open your account so we can investigate this further.
I've also added this reference as your guide on viewing paystubs online: View your paychecks and W-2s in QuickBooks Workforce.
I'\m just a post-away if ever you need help. Stay safe!