Payroll is being shown as uncategorized expense in banking. No matches in QBO. Stayed on phone for 1.5 hrs already with no resolution. Please fix it

Thanks for posting to the Community, @rprueitt.

Let me add some insights into why it recorded as an uncategorized expense. When banking transactions downloaded into QuickBooks Online, QBO tries to figure it out on how to categorize them.

Here are the possible scenarios why it doesn't automatically categorize and match the transactions:

• The transaction is older than 180 days.
• The dollar amount in QuickBooks is different than what cleared the bank.
• The transaction type is different in QuickBooks than at the bank. QuickBooks wants to match a check and an expense with ACH or debit/credit card swipe.
• The transaction was recorded in a different bank account.
• The transaction from the bank is a payment /deposit of two or more open transactions in QuickBooks.

Then, let's fix and categorize them in the right account so that your books will stay accurate. Instead of matching, I'd suggest adding a brand new transaction by using the info from your bank since QuickBooks didn't find a match.

Here's how:

1. Go to the Banking menu or Transactions menu.
2. Select the blue tile for the account you want to review.
3. Select the For Review tab to start your review.
4. Select the transaction to expand the view.
5. Review the recommended account category (or you can consult an accountant to assign the right account).
6. Make changes to the payee and category before you select Add.
7. When everything looks good, select the Expenses menu, select Expenses, then select Expenses from the New transaction dropdown to record the transaction.

I'll add this article as your reference on how to review bank and credit card bank transactions so that you can add, match, or categorize them in QBO: Categorize and match online bank transactions in QuickBooks Online. It includes the steps on how to split transactions between multiple accounts.

Just in case you wanted to categorize transactions automatically from your bank, you can create them by setting up bank rules in QuickBooks Online.

Feel free to place a comment here if there's anything else. I'm always here to help. Take care!

Transaction is recorded in a different account. Employees are paid out of business account. Uploaded transaction from bank shows payroll but no match. QB is pulling the money from the business account to pay employees but writing transaction Record to personal account. 

Thanks for getting back to us,

Based on the details you've provided, you created the payroll in QuickBooks Online under the personal bank account. Then, the paychecks were printed and en-cashed using the business bank account. Hence, you're unable to match or relate those transactions.

To correct the payroll data in QuickBooks Online, we'll need to ensure you're using the correct bank account on your payroll settings. Here's how:

1. Click the Gear icon in the upper-right corner and select Payroll Settings.
2. Select Accounting under Preferences.
3. Select the correct bank account in the Bank Account (Checking Account) field.
4. Click OK at the bottom.

After correcting the accounting setup for payroll, you'll have to delete and recreate the paychecks.

From there, you can go back to the Banking page and try categorizing the bank transactions. You can Find match if necessary.

If you're referring to something else, please let us know so we can further assist you.

I read your reply but am unable to correct my sync problem. 

Thanks for checking in with us today. We want to get the best help for you, aquablueoc. 

I'd like to make sure that we're on the same page so I can provide you the right amount of information. May I ask what are you trying to sync? Then, what specific error message or code you encountered? Any details or screenshot is appreciated so we can narrow down this issue.

I'll be here waiting for your response to answer any questions I can. Just leave a comment below and I'll get back to you. You have a good one.