cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 2

Payroll not activating

We renewed our enhanced payroll subscription on February 21.  Since then we have to validate our account whenever we do payroll.  The primary computer we use for payroll does not re-activate even though the message says it does and we cannot do payroll on it at all.  The other computers will re-activate (so far) but this is not acceptable.  If, for some reason they stop re-activating, then I have 125 people that won't get taxes or social security taken out of thier checks.  We have paid for the service, and it is a good service, but we expect it to work. Please advise as to what needs to be done to rectify this issue.

 

Thank you.

Solved
Best answer March 15, 2020

Best Answers
Highlighted
QuickBooks Team

Payroll not activating

I'll help you fix it, Akimhall.

 

We'll have to delete the Paysub.ini file. This is one of the application files. Once it's damaged, it lets you validate your account now and then.

 

I'll guide you on how to delete it:

  1. Display hidden files or folders
  2. In the Search field, type Paysub.ini.
  3. Once you see the Paysub.ini file, right-click, then select Delete.
  4. Repeat the same steps until all Paysub.ini files are deleted. 

Then, let's get the latest payroll update. This is to ensure you've downloaded the latest tax updates or rates. 

 

Once done, you won't have to verify payroll every time you create paychecks.

 

Let me add this article on how to resolve a problem verifying your payroll subscription for future reference. 

 

If you have other payroll concerns, we're open 24/7 to help you out. Feel free to visit us anytime. 

View solution in original post

16 Comments 16
Highlighted
QuickBooks Team

Payroll not activating

I'll help you fix it, Akimhall.

 

We'll have to delete the Paysub.ini file. This is one of the application files. Once it's damaged, it lets you validate your account now and then.

 

I'll guide you on how to delete it:

  1. Display hidden files or folders
  2. In the Search field, type Paysub.ini.
  3. Once you see the Paysub.ini file, right-click, then select Delete.
  4. Repeat the same steps until all Paysub.ini files are deleted. 

Then, let's get the latest payroll update. This is to ensure you've downloaded the latest tax updates or rates. 

 

Once done, you won't have to verify payroll every time you create paychecks.

 

Let me add this article on how to resolve a problem verifying your payroll subscription for future reference. 

 

If you have other payroll concerns, we're open 24/7 to help you out. Feel free to visit us anytime. 

View solution in original post

Highlighted
Level 2

Payroll not activating

Thank you.

Highlighted
Level 1

Payroll not activating

Did this work for you because I am having the same problem and noone answers the phone at Quickbooks becase of the corona virus.

Highlighted
Level 1

Payroll not activating

I am having this same problem.  I have tried following your steps and it just takes me to the support page.   I need to do payroll this week!

Highlighted
QuickBooks Team

Payroll not activating

We can perform other troubleshooting steps so we can run payroll, cherylziegler7. 

 

We can check the payroll status if it's activated and if the bank account information is also updated. I'll show you how: 

  1. Go to the Employees menu.
  2. Choose My Payroll Service and select Account/Billing Infomation. 
  3. Let's sign in using the Intuit Account login to open the Payroll Account Management portal. 
  4. From the Payroll Details section, confirm the payroll status and the bank account entered. 

Then, we can revalidate the payroll service key to refresh. 

  1. Still from the Employees menu, choose Payroll Service Key and then select Manage Service Key. 
  2. Select the service key from the list and click Edit
  3. Re-enter the Service Key and Disk Delivery Key. Then, Next
  4. Click Finish once we've get a confirmation that the payroll services has been activated. 
  5. Hit OK

We can run the latest payroll update before we can proceed in creating our paychecks. Aside from giving us a call, you can message us. 

 

Feel free to get back to me if you need anything else. Thanks!

Highlighted
Level 2

Payroll not activating

Yes it did.

Highlighted
Level 1

Payroll not activating

I am unable to find the file Paysub.ini  Is this on the desktop or in the QB program?

Highlighted
QuickBooks Team

Payroll not activating

I'm here to ensure you can find the Paysub.ini file, Carla16.

 

You can find the Paysub.ini file on your desktop. It's possible that the file is hidden somewhere in your computer that's why you're unable to locate it. 

 

You'll have the file by either displaying it search for it your desktop. This way, you'll be able to validate your payroll account.

 

In case you're using Windows 10, here's how to display the Paysub.ini file:

  1. Open File Explorer by selecting the Folder icon on your desktop.
  2. Select the View tab.
  3. Click Hidden Items.

 

To search for the Paysub.ini file, here's how:

  1. Press Windows+E key to open the Windows Explorer.
  2. Select the Search box by pressing the Ctrl+K key.
  3. Type in *.ini.
  4. Your search results will display.

 

Once done, you can now continue performing the steps provided by my colleague above so the system will not keep on re-validating your payroll account.

 

In addition, I'd recommend getting the latest payroll update. This is to make sure you have the newest payroll tax table and stay updated. For the detailed steps, kindly visit this article: Get the latest payroll tax table update.

 

Please let me know if you have other concerns. I'm just around to help.

Highlighted
Level 1

Payroll not activating

Customer Account : 2043

                              

I did all your step by step instruction to REACTIVATE SUBSCRIPTION . an still didn't work.

The automatic calculation of taxes have been temporarily disable

 

Please call me Nenita {Removed by Moderator} - Lundberg Survey Inc

                           {Removed by Moderator}

                           {Removed by Moderator}

 

Thank. you.

Highlighted
Moderator

Payroll not activating

I appreciate you for getting back, lundberg911.

 

In addition to the steps above, once you're done reactivating your subscription and getting payroll updates, you'll need to delete and recreate those paychecks that doesn't have taxes being calculated. By doing so, the updates will be synced and applied to the newly created paychecks.

 

Here's how to delete:

 

  1. Go to the Employees menu and choose Employee Center.
  2. Select the employee.
  3. Under Transactions, open the paycheck.
  4. Click the Delete icon.
  5. Hit OK.

If you haven't saved the paychecks yet, you can simply revert it. This will help refresh the paycheck for the taxes to calculate properly. I'll walk you through the steps below:

 

  1. Go to the Employees menu and choose Employee Center.
  2. Click off the employee name or hit the Tab key on your keyboard, the employee's name is highlighted with a yellow background.
  3. Right-click an employee name in the Enter Payroll Information window and choosing Revert Paycheck.

Here is the support guide with the steps about reverting paychecks in QuickBooks Desktop.

 

Leave me a reply below if you require more assistance regarding this or if you have other questions. I'll always be around to help. Have a nice day and take care!

 

To know more about the reason for taxes not calculating in QuickBooks Desktop, feel free to read through this article: No income tax withheld from paycheck.

 

If none of the steps above worked, I suggest contacting our QuickBooks Care Support. They can help further investigate the reason why your taxes are not calculating. However, our phone support may be temporarily unavailable due to the recent pandemic which affects our staffing. For now, you can reach our Chat Support instead.

 

Here are the steps to contact support:

 

  1. Click Help at the top menu and select QuickBooks Desktop Help.
  2. In the Have a Question? window, enter a topic.
  3. Click Contact us.
  4. Hit the Stat Messaging button.
    undefined

Please take note our operating hours for chat support depends on the version of QuickBooks that you're using. Please see this article for more details: Support hours and types.

 

I'll be right here if you need help with anything about QuickBooks. You take care and have a great day ahead!

Highlighted
Level 1

Payroll not activating

The search does not find the file paysub.ini on my computer.  My payroll will not work. I have tried everything several times. Payroll still shows inactive. I can't file payroll reports or do payroll. Can you help me?

Highlighted
Moderator

Payroll not activating

Hello, @waltboykin.

 

Since you've already tried all the necessary steps in activating payroll, it'd be best to reach out to our Payroll Support. This way, they can access your account in a secure environment and provide you with a validation key to refresh your payroll subscription.

 

Our chat support is open Monday to Friday from 6 AM to 6 PM. You can message them directly through this link: https://help.quickbooks.intuit.com/prechats/offerings/Messaging-DIY-Payroll/23062/view.

 

You can drop by again if you need anything else. I'm here to help however I can. Take care and have a nice weekend.

Highlighted
Level 1

Payroll not activating


Expenditure Approval Form Coding in QuickBooks

Hello,

We currently want to add the following item or fields on the already customized purchased order as shown below in QuickBooks.

  • General Ledger
  • Full Year Budget
  • Utilization To Date
  • Balance After Current Purchased Order

Note:

This client runs a Multiple Class system on QuickBooks Balance Sheet, Profit and Loss, so the mapping of the above fields will be based on Budget class for each Year.

 

 

Design Already in QuickBooks

Computation on the Form Mappings

  1. General Ledger – This will be gotten from the selected item from the Purchase order
  2. Full Year Budget – This will be gotten from the Budget (300,000) by individual class yearly Budget as shown above.
  3. Utilization to Date – This will be gotten from the actual expenses to date (12,000) as shown above.
  4. Balance After Current Required- This will be calculated as follows ( Budgeted – ( Utilization to Date + current Purchase order) ) – ( 300,000 – ( 12,000 + 100, 000) ) = 188,000

Thanks

Highlighted
QuickBooks Team

Payroll not activating

I appreciate you for providing details about the mappings of the field that you'll be adding in your client's purchase order form, @AASIT.

 

Let me guide you on how to customize the purchased order in QuickBooks Desktop. This will let you in control of what information to include and add the items or fields necessary for your client's business.

 

You can utilize the Additional Customization button in the Basic Customization window to add fields in the already customized purchase order template.

  1. Go to the Lists menu.
  2. Select Templates.
  3. Double-click the purchase order template you’d like to edit. 
  4. Click the Additional customization button.
  5. Select the Header tab.
  6. Locate for available fields for General Ledger, Full Year Budget, Utilization To Date, and Balance After Current Purchased Order.
  7. Make sure to click the Screen and Print boxes for each field.
  8. Click OK twice.

 

Furthermore, since your client uses multiple class system in mapping the fields for the Balance Sheet and Profit and Loss reports, you can filter the balances for each class based on the budget for each year. For the complete details, kindly refer to this article: Filter, sort or total reports by Class.

 

Please let me know if you have other concerns. I'm just around to help.

Highlighted
Level 1

Payroll not activating

Our service is active, but QuickBooks 2019 will not process the payroll.  It says that we need to activate payroll

 

Highlighted
QuickBooks Team

Payroll not activating

Hello there, @bgmccall.

 

Thanks for joining this thread. I'm here to provide insights and guide you to the right support so you can get the help you need. 

 

To have an active subscription, make sure that the payment method associated with your account is the correct one. Although, if you've already tried the steps provided by my colleague @Kristine Mae LaRosa and the issue persists, I recommend getting in contact with our QuickBooks Desktop Payroll Support Team. They have the tools to pull up your account information in a secure environment and look into your payroll subscription.

 

Here's how to get in touch: 

  1. Go to Help in the top menu. 
  2. Click on QuickBooks Desktop Help
  3. Select Contact Us, then key in the description on your issue. 
  4. Pick Start Messaging
  5. Enter in your contact information, select Submit

 

For additional information with managing your payroll subscription, you can refer to this article: Desktop Payroll Subscription problems

 

Please know I'm only a few clicks away if you have any more questions. Have an excellent rest of your day!

 

Need to get in touch?

Contact us