Hey there, @twotten61.
Let me help you run your payroll in QuickBooks so you can pay your employees.
Sometimes local internet cache files stored in the system can cause unexpected behavior in the product. This can be the reason why you're getting this error message.
To clear this out, let's run some basic troubleshooting steps. Let's start by accessing your account in a private window. This mode doesn't record any activity on your local device. Here's how:
- Press Ctrl + Shift + N (Google Chrome).
- Ctrl + Shift + P (Firefox).
- Control + Option + P (Safari).
If you're able to successfully run payroll, then let's clear the cache in your web browser or try using a different supported browser. This could be a temporary issue with QuickBooks and the current browser that you use.
If the issue persists, contact our Payroll Support Team. They have the available tools that could check your account and fix the issue.
After running your payroll, you can also run some payroll reports to review your liabilities in QuickBooks before paying your taxes.
Let me know how it goes by adding a comment below. I'll get back to you as soon as I can to provide further assistance. Stay safe.
