Payroll service error

QBD 2018 is already outdated since last May. You may purchase a one time license of QBD 2021 or QBD 2020 at the lower price to update the payroll service.

I no longer need or use the payroll service but I do need to access old payroll records.

Hi there, @Ctpowerandsport. I've come to provide a few steps that can help you resolve payroll service error.

Let me walk you through the process:

1. Open Internet Explorer and select Tools then click Internet Options.
2. Navigate to the General tab.
3. From the Browsing History section, click Delete. Choose Delete.
4. Verify that the Temporary Internet files and website files option is selected.
5. Select Delete and then click OK.
6. Once done, go to the Start menu and then select All Programs.
7. Click Accessories then Run. Then, type CMD in the run box.
8. The Command Prompt will display.
9. Next, type ipconfig /flushdns and then, press Enter.

For your reference, feel free to visit this article: Troubleshoot Payroll Service Server Error or Payroll Connection Error.

When finished, attempt to access payroll reports again. If the same thing happens, let's now repair your QuickBooks Desktop (QBDT) program. This procedure eliminates common errors and issues when using the software.

You may also want to reach out to our Payroll Support team to further assist you in accessing your old payroll reports.

If you need any resources that you may bookmark for future use, go to our QuickBooks Desktop Help page. On the site, you may find a variety of support articles and even video tutorials to aid you with your QBDT tasks.

Feel free to leave a comment below if you have any additional questions when accessing old payroll reports in QBDT. I'm always around to help. Have a good one.